Attorney Network Practice Leader

MetLife Legal Plans is currently hiring an Attorney Network Practice Leader for our growing Attorney Network & Panel Management department.

This individual can be located in our Cleveland, OH office or remote anywhere in the continental United States.

This individual will report directly into our Assistant Vice President Network & Claims Management. 

Who We Are: 
MetLife Legal Plans is the country's largest provider of legal voluntary benefits, serving five million people at more than 3,000 organizations, including over 200 Fortune 500® companies. We have more than 40 years of experience in employee legal services and are committed to supplying excellent care to our plan members, sponsors and 18,000+ attorneys.

We are trusted by nearly 5 million families and more than 200 Fortune 500 companies who offer our service as an employee benefit.

It’s an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger, move faster, and use creativity and technology to build products people love.

MLP's Success Principles:

• We change and innovate for sustained performance 
• We collaborate and empower each other to succeed
• We deliver for our customers

A day in the life of an Attorney Network Practice Leader at MetLife Legal Plans:

The Attorney Network Practice Leader is responsible for quality assurance governance that allows us to monitor the services our network provides, identifies and implements improvements to minimize risk. The role is responsible for ensuring we have effective procedures, policies, and systems in place to deliver consistent standards.   This role is also responsible for overseeing governance (processes) around claim payments, developing a strategy managing standard fees, fee approvals, negotiated arrangements and conducting analysis on claims trends and market changes. The Attorney Network Practice Leader will drive the implementation of internal and external solutions to achieve provider satisfaction, cost targets, network growth, and efficiency targets.

Responsibilities:

• Partner with internal teams and network provides ensure “best in class” provider relationships
• Recommend and develop network action plans to ensure network compliance
• Assist with the monitoring of executed provider contracts to ensure consistency

• Recommend training programs and educational materials for providers
• Ensure network decisions are tied to NPS goals and financial metrics
• Ensure proper network coverage by service and geographic location
• Ensure proper vetting and onboarding process is in place for recruited network attorneys
• Perform audits to ensure compliance
• Research market trends related to claims costs, payments and claims
• Conduct and gather feedback
• Maintains diligence and consistency with our panel of network attorneys

• Other duties as required or assigned

Minimum Qualifications:

• Bachelor’s degree from an accredited university 
• Excellent interpersonal skills and the ability to work with others at all levels
• Excellent analytical and problem-solving and communication skills
• Forward-thinking with innovative solutions
• Flexible and adaptable to an everchanging business 
• Curiosity to research and provide suggestions on process improvement
• Proficiency with Microsoft Office products including Teams, Excel, Outlook, and Power Point
• High level of confidentiality to handle sensitive/confidential situations and documentation
• Strong work ethic with the ability to self-start, prioritize, and multi-task a high-volume workload

Key Competencies / Core Characteristics: 

• Ability to analyze and solve problems, perform complex tasks, and prioritize independently
• Ability to analyze fee, legal, and coverage issues and identify/differentiate legal matters
• Ability to adapt and grow along with the company as coverage and legal matters evolve
• Display a positive, motivating attitude and flexibility
• Acts with integrity & transparency 
• Forward-thinking with innovative solutions
• Flexible & adaptable to an everchanging business
• Curiosity to research and provide suggestions on process improvements 
• Disciplined in nature
• Analytical & data-driven mindset.

Travel

This position requires up to 5% travel.

Note: This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitude and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.