Legal Services Resource Assignment Analyst

Overview:
 As a Resource Assignment Analyst at U.S. Legal Support, you will be instrumental in coordinating and assigning resources for our MW client-requested proceedings. This dynamic role involves administrative and scheduling tasks while building and maintaining strong relationships with clients and external partners. Success in this position is driven by exceptional customer service and attention to detail.

Location: Chicago, Illinois - Hybrid

Schedule: Monday-Friday 8:30AM - 5:30PM CST 

Essential Job Functions:

• Review, edit, and update the job calendar daily to ensure accuracy.
• Trial coverage experience. 
• Collaborate with internal teams to understand client service requests and assign appropriate resources.
• Communicate effectively with external resources and clients, both verbally and in writing.
• Monitor and respond promptly to incoming communications, including last-minute changes or cancellations.
• Partner with the Scheduling Team to ensure work orders are completed accurately and on time.
• Assist with special projects as needed.
• Perform additional duties as assigned by management.

Requirements:

• Strong administrative and customer service skills.
• Excellent written and verbal communication abilities.
• Highly organized with the ability to multitask in a fast-paced environment.
• Demonstrates a strong work ethic and a commitment to achieving results.

Key Skills:

• Dependable and reliable with a focus on accuracy.
• Flexible and resilient under pressure.
• Strong problem-solving and critical-thinking skills.
• Client-focused with a professional and approachable demeanor.
• Exceptional communication skills.

Perks and Benefits:

  At U.S. Legal Support, we value our employees and offer family- and pet-friendly benefits, including:

• Medical, Dental, and Vision insurance.
• Parental Leave.
• LifeLock identity protection.
• Fun team activities and much more!