Manager of Legal Support

Manager of Legal Support

About The Husband & Wife Law Team

For nearly 30 years, The Husband & Wife Law Team has represented individuals and families whose lives were changed by serious injury. Our work is built on experience, integrity, and results — and on treating clients and colleagues with respect and care.

We are a family-founded firm with a strong reputation in the community and a clear mission:

To thoughtfully guide people through adversity to their best possible outcome.

We take our work seriously and believe professionalism and humanity can — and should — coexist. You’ll find a team that values excellence, collaboration, and a supportive workplace where people choose to build long-term careers.

About the Role

The Manager of Legal Support is responsible for managing their teams that open all cases, receive all medical records and bills, balance verifications, conservatorships and arbitrations, and liens and bill reductions.  Outcomes are target based, and success is dependent on meeting KPIs.  The Manager of Legal Support must become a subject matter expert in Firm processes, systems, and understanding of the support role for each of these areas to be able to guide their team to success and meet their KPIs. Reporting to the Head of Legal Operations, the Manager of Legal Support is responsible for providing guidance, coaching, and development to the Legal Support Specialists. The Manager of Legal Support will partner with the Head of Paralegal Managers, training team, and business development, to continuously improve process and procedures without sacrificing team moral or culture.

• Meet team goals of Big 3 KPIs monthly for opening cases, ordering records and bills, receiving balance verifications, conservatorships, and lien and bill reductions. 
• Ensure individual team members are accurately prioritizing work, following up timely, and understanding their role to successfully meet goals. 
• Ensure individual team development is mapped in conjunction with their role and career growth.
• Strategic planning for departmental growth and efficiency.
• Conduct weekly 1:1 with team members: Review Key Performance Indicators, employee growth and development.
• Monitor the management of individual workloads through audits, deadline-driven reports, and other internal measurements. Handle hiring, termination, salary, reviews, and promotions. 
• Support business initiatives as a thought partner.
• Embody and lead with our 10 core values each day in all aspects of the business from the customer experience, client happiness, and efficiency of systems and processes.
• Act as a liaison between your department and other departments within the firm.
• Champion a culture of high performance, innovation, accountability, and daily excellence.
• Provide mentorship, coaching, training, and help Specialists to maintain the quality of work the department requires. 

Core Competencies

• KPI-driven leadership of high-volume legal support teams 
• Subject matter expertise across case openings, records & billing, liens, conservatorships, and balance verifications
• Operational excellence and process optimization at scale
• Workforce planning, capacity management, and performance auditing
• Cross-functional partnership with Legal Operations, Paralegal Leadership, Training, and Business Development
• Culture-driven leadership focused on accountability, quality, and client experience

Experience That Sets You Apart

• Proven ability to consistently deliver results against verifiable metrics
• Hands-on leader who balances strategic planning with day-to-day execution
• Strong coach and mentor who develops talent through structured 1:1s, KPI reviews, and career mapping
• Trusted operational thought partner known for solving complex workflow and efficiency challenges
• People-first leader who drives performance without sacrificing morale or long-term engagement

Why Join The Husband & Wife Law Team

• A stable, well-established firm with low turnover and long-tenured staff
• Tools, training and consistent support to support current success and career growth
• Leadership Academy programmed designed to take your skills to the next level
• Meaningful work with clients who genuinely need your expertise
• A collaborative, respectful culture where experience is valued
• Leadership that listens and supports professional judgment
• Recognition for high-quality work and dedication
• Competitive compensation and comprehensive benefits
• A workplace consistently recognized as a Top Workplace and Great Place to Work®

What We Offer

This is more than a paralegal position — it’s an opportunity to do meaningful work with a firm that values professionalism, experience, and long-term commitment.

If you are looking for a role where:

• Your experience is respected
• Your work makes a difference
• Your team feels supportive and reliable

We would welcome the opportunity to speak with you.

Total Rewards Package

• Competitive pay with room to grow
• Health, dental, vision & life insurance
• Health Savings Account (HSA)
• 401(k) with company match after 1 year of service
• Paid time off and paid family leave
• Team appreciation events, perks, discounts and more!

Learn more about our culture and values:
 https://husbandandwifelawteam.com/join-our-team

Apply today and join a team that truly lives its values.