Computing Specialist II/ DA IT Support Specialist

The Boulder County District Attorney is seeking to hire a Computing Specialist II.  Computing Specialist II is the journey level classification in the Computing Specialist series. The Computing Specialist II performs a variety of complex technical duties in the design, installation, and management of countywide personal computers (PCs), software applications, operating systems, telephone support, and network environment. The primary duty of this position includes supporting end users and the exercise of discretion and independent judgment with respect to matters of significance.

This is a full-time, benefited position with the 20th Judicial District Attorney’s Office -Boulder County. Work hours are Monday through Friday, as well as periodic weekend or evening duties. This position will work out of the Boulder office.  

Under FLSA guidelines, this position is exempt. 
 
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.  

In addition to the Boulder County benefits, the District Attorney’s Office offers:

• Work From Home two-days a week, if duties allow, after 6 months of employment with the office
• An enhanced Extended Parental Leave Policy for up to an additional 12 weeks of parental leave.

1. Analyzes computer needs across the District Attorney’s Office and makes recommendations regarding appropriate hardware and software. 
2. Installs desktop hardware and software, including operating system, applications, peripherals and networking equipment and updates and enhances existing systems to better accommodate work requirements.
3. Provides technical information and support to users requesting assistance and researches related technology, when needed.
4. Ensures system patching; including security updates and patching to maintain a secure computing environment.
5. Provides routine training to individual employees regarding the use of specific software or hardware.
6. Configures, maintains, and inventories hardware resources.
7. Reviews new software to determine its compatibility with existing software and systems.
8. Diagnoses and resolves software and hardware problems.
9. Organizes and prepares technical documentation for complex software products, hardware, components and tools.
10. Interfaces with the Boulder County Information Technology Department in software and hardware upgrades and implementation of new software and hardware products.
11. Manages calls and service requests per departmental goals with exceptional customer service.
12. Performs updates of web pages utilizing a variety of software applications, tools, and techniques such as Word Press, HTML, Photoshop, and Illustrator.
13. Manages and upgrades databases as needed for data storage and tracking.
14. Maintains documentation related to all tasks.
15. Activates network ports, supports wiring from desktop device to network port, and maintains wiring closets
16. Performs related work, as required
17. May be reassigned in case of emergency situation.  

PLEASE NOTE: When submitting your application be sure to include all relevant education and experience, as applications are screened based on the qualifications listed in this position announcement. Applications that do not appear to meet minimum qualifications, as outlined below, will not be considered. Resumes are not accepted in lieu of completed applications.

Please attach a cover letter and resume, but you must still complete your application and supplemental questions with as much detail as possible as those will be used for initial screening. 

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of 6 years of combined education and experience.
 

BACKGROUND CHECK & FINGERPRINTING:
 

• A job offer is contingent on passing a criminal background investigation with fingerprinting.

DRIVER'S LICENSE:
 

KNOWLEDGE, SKILLS, & ABILITIES:

• Thorough knowledgeable of Microsoft operating systems, utilities and system tools/resources.
• Thorough knowledge of Office 365, SharePoint, Microsoft Teams, and hardware management. 
• Thorough knowledge of supported hardware and software systems. Ability to troubleshoot and solve a variety of technical problems.
• Ability to communicate procedures of a technical nature to non-technical personnel both orally and in written form.
• Ability to perform a variety of project tasks requiring good communications skills and ability to multi-task.
• Ability to work with and have strong communication with management, other employees, other departments, agencies, vendors, and the public to meet the Office’s information technology needs.