IT System Administrator

Are you interested in a career with the FBI as an IT Specialist? As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed and protect our law enforcement systems. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science and more to safeguard information across the FBI, as well as our domestic and international law enforcement partners.

Duties

• Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office.
• Serve as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity.
• Review operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.
• Maintain and update inventory of computer equipment and identify their configuration and location within the office.
• Support the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.

Salary

• $42,679 - $98,422/year

Conditions of Employment

• Must be a U.S. citizen.
• Must have (or be able to obtain) a valid driver's license.
• Must be able to obtain a Top Secret-SCI clearance.
• Some travel may be required.

Qualifications

GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level. SE is defined as follows:

• Provided routine support regarding administrative and/or technical matters related to IT programs and/or services.
• Performed routine system diagnostics and analyzed any potential problems or issues.
• Provided some limited training to users regarding basic utilization of computer equipment.

GS-9: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:

• Analyzed end user requests and determined correct resolution to the problem.
• Troubleshot complex computer malfunctions.
• Prepared for and assisted in initial "start-up" of new equipment and software.

GS-11: Applicant must possess at least one (1) year of SE equivalent to the GS-9 grade level. SE is defined as follows:

• Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems.
• Diagnosed and resolved system problems by analyzing problems and issues.
• Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services.
• Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or service.

GS-12: Applicant must possess at least one (1) year of SE equivalent to the GS-11 grade level. SE is defined as follows:

• Managed short and long-range IT projects.
• Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems.
• Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks.
• Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.

Desired Skills

Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants.

Desired Skills are:

• A+ Certification
• Network+ Certification
• Security+ Certification

Education All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership. GS-9: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related. Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States. Other Information This position advertised has been exempted from the federal civilian hiring freeze. The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale. Please be advised that in some locations the IT Specialist (Sysadmn/Custspt) position may fall under a Special Rate Table. Special Rate Tables 999B, 999C, 999D, 999E, 999F, 999AA, 999AH, and 999AP may be used based on location and/or grade. In order to recruit and retain highly qualified candidates, a recruitment incentive may be offered for eligible candidates. Current federal employees may be eligible for a relocation incentive. To be eligible for a relocation incentive, proof of change of residency will be required. Prior to receiving a recruitment or relocation incentive, an employee must sign a written service agreement to complete a specific period of employment with the FBI at the new duty station. Required Documents

1. A two-page resume that outlines relevant work experience and associated start and end dates. Resumes exceeding two pages will not be considered.
2. A complete assessment questionnaire
   Other supporting documents (if applicable):
   • College transcripts, if qualifying based on education or if there is a positive education requirement.
   • Notification of Personnel Action, SF-50; not applicable to current FBI employees.
   • Most recent Performance Appraisal; not applicable to current FBI employees
     Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.
   • Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation:
     • Percent of time worked in the particular position (cannot conflict with main duties.
     • The month/year work began
       Frequency worked (i.e., daily, monthly, etc.)
     • Specific duties performed.

How to Apply

To apply for the IT System Administrator position, please click here.

The official title of this position is IT Specialist (SysAdmin/CustSpt).