Legal Support Manager

The Legal Support Manager is an experienced, energetic, dynamic, and hands-on leader with a passion for employee development who works in close partnership with senior leadership, including Operational Directors, Practice Department Directors, and Practice Team Leaders. Responsibilities include workload coordination, timesheet approvals, overtime monitoring, attendance, and Personal Time Off (PTO) oversight. The Legal Support Manager supervises professional staff in the Seattle office including Legal Assistants, Administrative Assistants, and Legal Support Assistants and Specialists. This is a full-time position that requires regular and predictable on-site or remote attendance. This position will perform other related duties as assigned.

Essential Functions

• Provides day to day leadership and supervision of Seattle Office professional staff, including coverage and workload coordination, timesheet approval, overtime monitoring, attendance, and Personal Time Off (PTO) oversight.
• Coordinates workload assignments to cover fluctuating organizational needs and meet long-term Firm goals.
• Develops and maintains strong working relationships with Practice Department Chairs, Practice Team Leads, Seattle attorneys and management peers.
• Develops and implements staffing plans and leads recruiting and onboarding efforts for professional staff.
• Proactively and consistently manages employee performance through one-on-one and team meetings. 
• Drives the performance review process by soliciting feedback on staff performance from attorneys and other internal customers.
• Cultivates and motivates staff to be engaged with their own professional development, aligned with Firm goals and committed to promoting a positive workplace.
• Collaborates with the Director of Administration in setting salaries and bonus programs aligned with desired behaviors and tied to performance, budget, and the market.
• Proactively addresses conflicts between parties and develops solutions to any identified problems or areas of concern.
• Partners with HR on performance management, employee relations, leave management (including Family Medical Leave and bonding leave), and has a strong working knowledge of benefits, policies and procedures to ensure consistency and compliance.
• Provides project management and oversight for special assignments and projects such as software migrations and training programs.

Required Skills

• Communication - Communicate effectively with internal and external clients, both orally and in writing. Be clear, concise, logical, organized, and easily understood, and sensitive to needs of the audience. Listen and get clarification when needed. Respond to inquiries quickly with professionalism and tact. Write clearly and informatively and edit work for errors. Read and interpret information accurately and carefully.
• Interpersonal Skills - Show genuine sensitivity to the needs and capabilities of others. Treat others with respect, professionalism, and consideration. Demonstrate that others' thoughts, opinions, and needs are important. Interface well with diverse groups. Work effectively within a team and with others at all levels of the Firm.
• Handling Difficult Issues - Handle sensitive or difficult issues with confidence and professionalism. Remain clear-headed and focused, and inspire others to do the same. Remain objective in the face of strong emotions and acknowledge such emotions without being unduly influenced by their intensity.
•  Knowledge and Technical Skills - Possess the technical skills and knowledge required to perform essential tasks in an efficient and effective manner. Understand technical issues and apply proper fundamentals, techniques, and procedures to do the job. Remain current on job knowledge. Be familiar with Lane Powell policies and procedures and meet training and/or professional development goals set by the Firm.
• Managing Employee Development - Ensure that staff members get sufficient orientation, training, and development  opportunities to support being successful in their roles. View training and development as an investment in employees and use monitoring, cross-functional assignments, or other on-the-job learning opportunities to enhance the depth and breadth of skills and experience. Define criteria for development programs which facilitate improved job performance, career planning and growth.
• Managing Employee Performance - Take action to ensure that employees fully understand their roles, responsibilities, and    performance standards and provide ongoing feedback and support as employees strive to achieve expectations. Take timely corrective/disciplinary actions that are consistent, well-documented, and defensible.
• Initiative and Execution - Look for new and productive ways to make an impact. Be a resourceful self-starter who is able to originate constructive and appropriate actions to achieve results. Overcome obstacles by increasing effort when necessary. Follow through and achieve closure in a timely manner.
• Analytical Thinking - Break down problems and issues into sub-components and then assess the costs, benefits, and       risk of various options prior to selecting a particular approach.
• Project Management - Manage each stage of a project to ensure that commitments are met in a manner that is timely and within budget. Clearly define roles and responsibilities, determine necessary resources, and monitor project performance throughout appropriate systems and procedures.
• Dependability/Work Ethic - Produce quality work reliably and consistently. Make and fulfill commitments. Establish a pattern of working independently, meet reasonable deadlines, and accept responsibility for your actions. Arrive at work on time and ready to contribute. Show up for meetings well-prepared. Follow instructions, respond to management direction, and commit to additional hours when necessary to reach Firm objectives. Exhibit the following traits: strong ownership and responsibility; high level of professionalism; high integrity; and ability to self-educate.
• Managing Multiple Priorities - Handle multiple assignments and priorities while fulfilling all commitments. Readily accept new responsibilities and adapt well to changes in procedures. Give appropriate priorities to work demands.
• Conflict Resolution - Take action that resolves conflict in a manner that is best for both the organization and the      individuals involved. Address complaints and problems quickly and effectively, and keep all parties informed of the status. Encourage employees to report problems or concerns.
  Decision Quality - Gather enough information to allow a trustworthy assessment of risk and benefits of  alternative approaches in any decision. Focus on objectives and consider both the short-term and long-term impact of decisions, and keep objectives in mind throughout the process.
• Quality of Work - Produce work that is consistent, accurate, thorough, and demonstrate attention to detail. Set high standards and produce high quality work.
• Internal and External Client Focus - Personally demonstrate that external and internal clients are a high priority. Identify client needs and expectations and respond to them in a timely and effective manner. Keep clients informed about the status of pending actions and inquire about client satisfaction.

Hours / Schedule / Location:

• 40 hours per week / Monday through Friday 8:00 AM – 5:00 PM / Seattle office
• This is a full-time, exempt position that requires regular and predictable attendance.
• This position is a hybrid role and will require on-site work
• Infrequent travel may be required for cross-office projects
• This position reports directly to the Director of Administration

Salary Range:

• $90,000 - $130,000 annually

Other Compensation:

• Other compensation may include bonuses, profits sharing, HSA employer contributions, prizes and gifts

Benefits:

• Medical, dental, vision, and Life and AD&D insurance, additionally we offer voluntary accident, hospital indemnity and critical illness insurance plans
• 401(k) Retirement and Profit Sharing plan
• Paid Time Off - we offer PTO starting at 18 days annually for employees that accrues per pay period

Pre-Employment Screening

• Any job offer will be conditional upon successfully completing a pre-employment background screening and reference check.  

Education

• Bachelor’s degree required

Experience

• 2+ years of lead or supervisory experience including performance assessment and management preferred
•  Experience working in the legal industry preferred

Lane Powell PC is an equal opportunity employer and actively encourages applications for employment from qualified individuals of diverse backgrounds. If you need reasonable accommodations to apply for any position, please let us know. All employment decisions, practices and procedures are carried out without regard to gender, race, color, religion, national origin, political ideology, age, marital status, disability, sexual orientation, gender identity, honorably discharged veteran or military status, or any other applicable legally protected status. This policy applies to all personnel activities, including employment, promotion, transfer, compensation, and termination.

Salary

• $90,000 - $130,000/year