Salesforce Manager (Litify Platform)
The Ward Law Group, PL See More Job Openings by This Employer
- Full Time
- Miami Lakes, FL
The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.”
Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty.
We are seeking an experienced and strategic Salesforce Manager to lead and oversee our Salesforce ecosystem, with a focus on Litify—the legal practice management platform built on Salesforce. In this leadership role, you will be responsible for managing the Salesforce strategy, system architecture, team direction, and solution delivery to ensure scalable, efficient, and aligned operations across departments.
The ideal candidate brings both technical expertise and leadership acumen, with proven experience managing Salesforce teams and driving successful platform adoption and enhancement—especially within legal or professional services environments.
Key Responsibilities:
- Lead the planning, development, and optimization of the Salesforce and Litify platforms across the organization.
- Manage and mentor a team of Salesforce administrators, developers, and business analysts.
- Partner with stakeholders to understand business goals and translate them into Salesforce-based solutions.
- Oversee the customization and configuration of Litify to align with operational workflows and business requirements.
- Ensure high-quality delivery of projects by setting technical direction, reviewing code, and enforcing best practices in Salesforce development.
- Manage integrations between Salesforce/Litify and third-party systems using APIs and middleware.
- Monitor platform performance and implement improvements to ensure reliability and scalability.
- Stay abreast of Salesforce and Litify updates, innovations, and releases, and assess their impact on current systems and processes.
- Own documentation, compliance, and governance standards for the Salesforce ecosystem.
- Provide strategic guidance, roadmaps, and user training to maximize platform adoption and ROI.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5+ years of Salesforce experience, with at least 2 years in a leadership or managerial role.
- 2+ years of hands-on experience with Litify or similar legal practice management platforms.
- Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), and SOQL.
- Experience with Salesforce integrations, APIs, and middleware tools.
- Deep knowledge of Salesforce architecture, development, administration, and integration frameworks.
- Salesforce certifications (e.g., Salesforce Administrator, Platform Developer, or Application Architect) strongly preferred.
- Familiarity with legal or professional services workflows is a plus.
- Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
- Strong project management and stakeholder communication skills.
We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a 5% match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!
All your information will be kept confidential according to EEO guidelines.
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