Manager of Technology Client Services

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

The Manager of Technology Client Services is an integral part of Latham’s Technology & Information Services and Legal Innovation team. This role will be responsible for leading the execution of the firm’s client-facing technology strategy in alignment with the Associate Director of AI - Legal Innovation as well as assisting in developing the firm’s client-facing technology narrative and value proposition. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Delivering senior-level messaging to clients and prospective clients regarding the firm’s AI and legal innovation initiatives
• Partnering with Business Development and lead partners to identify opportunities to differentiate the firm’s AI and innovation initiatives in the market
• Directly supervising Technology Client Services Attorneys and Consultants
• Serving as a member of the AI & Legal Innovation management team
• Overseeing maintenance of the legal technology software catalog used for pitches and client inquiries
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Possess excellent writing skills, including the ability to explain technical systems and concepts in plain language
• Demonstrate excellent operational skills (e.g., organizing, planning, problem-solving, and decision-making)
• Exhibit well-developed and professional interpersonal skills, with the ability to interact effectively with people at all organizational levels of the firm

And have:

• A bachelor’s degree or equivalent, preferably a J.D. or equivalent
• A minimum of eight (8) years of relevant experience
• Prior supervisory or team leadership experience
• Law firm or professional services experience, preferably
• Experience in legal technology, AI, or innovation environments, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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