Assistant Case Manager (Family ADR Branch)

This position is located in the Family Alternative Dispute Resolution (ADR) Branch of the Multi-Door Dispute Resolution Division of the District of Columbia Superior Court. The Family Assistant ADR Case Manager is responsible for assisting with managing a caseload of truancy, child abuse and neglect, contested divorce, custody, and family-related issues referred by various sources, including Family Court, to mediation.

Duties Brief descriptions of duties include: Schedules mediation sessions and assigns mediators. Maintains the calendar spreadsheet and assists in the data collection for mediation case assignments and mediator term reviews. Monitors and processes case referrals for all family, child protection, truancy cases, and the parent educational seminar. Coordinates and monitors monthly community mediator availability calendar. Creates a caseload distribution schedule and assigns the Case Manager and Mediator to the case. Assists Case Managers by preparing case files for mediation, which includes a variety of case management forms. Provides effective customer service by responding promptly and courteously to telephone calls, emails, and personal inquiries from the public. Assists with research and updating the Family Alternative Dispute Resolution (ADR) Branch Manual. Provides desk coverage, answers the telephone, and checks in participants for the Community Information and Referral Program and the Director’s Office according to established guidelines. Salary

• $50,326 - $65,425/year

Qualifications MINIMUM QUALIFICATIONS: High school diploma or GED plus two (2) years of administrative or clerical experience in a court or legal environment; or an associate's degree. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency. Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted. Education To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/. Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Required Documents 1. Resume 2. Completed Vacancy Questionnaire 3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma) 4. List of three (3) professional references How to Apply To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process. Benefits This is not a federal position. The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation. Please click on the following for more information about these benefits: http://www.opm.gov/Insure/health/enrollment/new_employees.asp The DC Courts leave policy is as follows: Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year. Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit. In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.