Associate Director of Workplace Experience – Service Management

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Associate Director of Workplace Experience – Service Management is an integral part of Latham’s Workplace Experience team and will be responsible for shaping the strategic direction of our 24/7 global Workplace Experience support model, while conducting data analysis and providing insights on department productivity, recommending strategies to enhance workflow, communication, and service levels. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. 

Other key responsibilities include:

• Developing and implementing communication strategies that convey the team’s objectives and successes, crafting clear, persuasive messages for diverse audiences
• Overseeing strategic projects, ensuring alignment with organizational priorities and timely, within-scope completion, and adapting to changes as needed
• Building and maintaining strong relationships with key stakeholders, including onsite teams and leadership, fostering collaboration and alignment with mutual goals
• Mentoring and coaching team members to cultivate a growth-oriented, high-performance culture, developing their skills and supporting career advancement
• Assessing and refining project and initiative performance through data-driven insights, identifying improvement opportunities, and applying effective problem-solving
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Display excellent leadership skills, including the ability to lead multiple teams (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective management
• Possess knowledge of project management principles
• Demonstrate the ability to review and negotiate contracts for the firm

And have:

• A bachelor's degree or a minimum of six (6) years of equivalent education/experience
• A minimum of ten (10) years of progressively responsible operations or related experience at a multi-office professional services organization
• A minimum of eight (8) years of supervisory experience at a professional services organization
• A minimum of five (5) years of senior management experience
• Several years of experience in Service Management
• ITIL and PM certifications, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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