Investigator - Property Damage Specialist

Job Title	Investigator – Property Damage Specialist	Position Type	Full-Time
Department	Operations	Pay Category	Salaried
Location	Aventura, Florida	FLSA Status	Non-Exempt
Reports To	Chief Inspector – Property Damage Specialist	EEO-1 Category	Technician
Pay Range		SOC Code	33-9021
Travel Requirements	Required for field tasks such as interviews, document delivery, and on-site investigations

Position Summary

The Investigator - Property Damage Specialist supports our personal injury practice by performing field investigations and managing automobile property damage claims. This hybrid role is ideal for a detail-oriented and client-focused professional who thrives in a fast-paced environment. The specialist is responsible for obtaining vital evidence, coordinating damage appraisals and repairs, and ensuring clients receive compassionate and effective assistance during a challenging time.

Essential Functions

Key Investigative Responsibilities: Obtain surveillance footage related to motor vehicle accidents and premises liability cases Conduct background research and locate individuals for statements or asset reviews Interview witnesses, including recording formal statements Hand-deliver legal and firm documents as needed Key Property Damage Responsibilities: Manage all phases of auto property damage claims for clients Coordinate vehicle inspections, appraisals, repairs, and total loss determinations Handle rental car arrangements and liaise with body shops and insurance adjusters Review damage estimates, photographs, and repair documentation Maintain detailed records in the firm’s case management system Ensure client satisfaction through proactive communication and follow-up

Other Duties

Other job duties may be assigned as needed in addition to the essential functions outlined in this job description.

Competencies

Detail-Oriented: Maintains precision in documentation and claim resolution. Communication: Effectively communicates with clients, vendors, and team members; bilingual in English/Spanish required. Empathy and Service: Displays a compassionate approach during sensitive interactions with clients. Negotiation and Problem-Solving: Resolves claims efficiently and advocates for client outcomes. Multitasking and Organization: Manages multiple tasks and priorities in a high-volume environment.

Qualifications

Education: High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Experience: 2+ years in investigations, insurance claims, or property damage handling Experience in a law firm or insurance setting strongly preferred Skills: Case documentation and follow-through Legal case management software familiarity Bilingual fluency in English and Spanish (highly preferred) Other Requirements: Valid Driver's License and clean driving record Reliable transportation Proof of auto insurance Ability to work flexible hours, including evenings or weekends as needed

Physical Requirements

Communication: Frequent phone and in-person communication required. Must be able to speak and listen clearly. Vision: Visual acuity to review documents, videos, and photographs; sufficient vision for safe vehicle operation. Hearing: Ability to comprehend verbal statements and interview content; auditory acuity for safe vehicle operation. Sitting/Standing: Extended periods of sitting at a desk or in a vehicle; some standing during site visits. Mobility: Ability to travel to sites, conduct fieldwork, and navigate various environments. Manual Dexterity: Use of hands for document handling, data entry, and operating vehicle controls. Lifting: Occasional lifting of documents, equipment, or materials up to 25 pounds. Vehicle Operation: Must be able to operate a motor vehicle safely for local travel and field investigations.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Supervisory Responsibilities

This position does not have any direct supervisory responsibilities but is responsible for ensuring compliance with company policies, procedures, and standards across all office locations.

Work Environment

This is a hybrid position that includes remote work, in-office attendance as needed, and extensive fieldwork based on case demands. Frequent travel is required for conducting investigations, interviews, and site visits, often in varying weather conditions and geographic areas. Regular driving in high-traffic environments and exposure to environmental elements such as heat, rain, or uneven terrain may occur during field activities. Work may involve irregular hours, including evenings and weekends, depending on the urgency or complexity of active investigations. Office-based tasks may include working in a shared or private office setting with standard business equipment and moderate noise levels. Fieldwork may include interactions in residential, commercial, or public spaces with varying conditions and safety considerations. The position requires adaptability to switch between high-focus analytical work and dynamic, real-time problem-solving in the field.

Work Authorization

All applicants must be legally authorized to work in the United States without sponsorship now or in the future and must provide proof of their authorization to work.