Onsite Litigation Support Specialist

Onsite Litigation Support Specialist

To provide on-site litigation support for client sites, meeting deadlines and exceeding client expectations. This individual will be responsible for job intake and the execution of litigation support scanning, copying, blowbacks, OCR, Bates Labeling and CD duplication. This individual will also be responsible for working with firm personnel to determine the requirements for work, to play for upcoming work and to make determinations as to whether or not jobs can be handled in-house or if they need to be sent off-site due to job requirements or delivery times.

·         To complete processing projects, including but not limited to:

·         Rename and restructure images and file folders pursuant to client requirements.

·         Data file creation to include but not limited to Bates control numbers, file folder, redweld and source information, bibliographic coded data, OCR and other metadata

·         Calculate charges for jobs performed and maintain some billing logs.

·         Deliver completed jobs to pre-determined customer locations within and outside of the site.

·         Maintain daily meter and service logs.

·         May travel between customers buildings.

·         Answer customer questions regarding status or feasibility of job requests.

·         May require periodic overtime on nights and weekends, including off-hour emergency response.

·         Perform other duties as required.

Typically Required:

·         Requires completion of a four year degree or related field or equivalent experience.

·         Requires 2-3 years litigation tech support /processing experience within a Litigation Support department or imaging vendor.

·         Requires a working knowledge of the most prevalent Litigation Support software systems.

·         Requires a working knowledge of scanning / imaging concepts and the image capture industry.

·         General knowledge of the electronic discovery process.

·         May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh's policy.

·         Strong technical skills and aptitude.

·         Good verbal and written communication skills.

·         Able to work independently with little direct supervision and maintain focus.

·         Self-motivation.

·         Ability to adapt well to a fast pace environment while handling multiple tasks.

·         Excellent Project Management skills.

·         Outstanding customer service skills including an ability to follow-up to ensure closure of issues.

·         Working knowledge of copier and other related equipment and repair is preferred.

·         Basis electronics knowledge is preferred.

·         Possesses ability to work independently and flexibly to complete projects.

·         Possesses troubleshooting and problem solving skills.

·         Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

·         Possesses excellent customer relations skills and excellent verbal communication skills.

Working Conditions, MENTAL aND PHYSICAL DEMANDS

·         Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening boxes.

·         Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.

·         Makes daily telephone/in-person contact with customers, employees, managers and/or dispatch department and occasional telephone contact with vendors and equipment repair people.

·         Dealing with tight deadlines and quick turnaround times imposes high stress levels.

·         Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction · prepare, provide and convey diversified information.

·         Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs (e.g. Papers, books, files and small parts, etc. Moderate dexterity · regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.