COO / Integrator [HT-858050]

HOUGUM LAW FIRM, LLC

COO / INTEGRATOR

THE PERSON

Are you a self-starter who leads by example with a driven, proactive approach? Do you provide consistency and reliability to your team? Are you a professional who values trust and discretion? If you’re an organized, intelligent operations leader, with a positive, process-focused mindset, we want to hear from you!

Our ideal COO / Integrator embodies:

• Accountability. You establish expectations for yourself and others, excel at achieving goals, approach mistakes with humility, and focus on growth. By holding yourself and your team accountable, you foster a culture of ownership.
• Emotional Intelligence. You balance compassion and active listening with a calm and level-headed demeanor, guiding your team towards ambitious goals. While empathetic, you maintain objectivity and handle difficult conversations effectively.
• A Global Perspective. With marketplace awareness, you understand the current state of the organization and the path to its future. You stay informed about trends that affect success and guide strategic decisions accordingly.
• Adaptability. You navigate organizational changes with agility, ensuring that flexibility does not undermine established processes. You excel in creating, implementing, and adhering to processes that drive efficiency while adapting to new challenges.
• Tactful and Direct Communication. You approach tough conversations with respect and professionalism, prioritizing productive dialogue over confrontation. You can provide critical feedback, when necessary.  You are a team player, but not simply a “yes” person.
• Mentorship. You empower your team, identify strengths, and create opportunities for growth. You lead through delegating, encourage development without micromanaging, and enable others to take ownership of their work.

Our ideal COO / Integrator is not only a leader but a true advocate for accountability, adaptability, and ownership within the team. You thrive on cultivating a culture where each team member feels invested in the organization’s success. With your empathy, decisiveness, and ability to remain composed under pressure, you will prepare the organization for future success while helping your team achieve their highest potential. If this resonates with you, apply today!

RESPONSIBILITIES

The responsibilities of the COO/Integrator include but are not limited to:

• Lead, manage, and hold all team members accountable to drive organizational success and growth
• Oversee all operations and project management processes, ensuring case management and operational efficiency across the firm
• Optimize and manage all processes and procedures, ensuring comprehensive documentation for scalability and expanding operational capacity to serve more families across Wisconsin
• Collaborate on long-term planning with the Visionary and Leadership Team to support strategic growth through robust processes
• Develop and implement strategies for future location expansion
• Anticipate and address potential challenges, proactively removing obstacles
• Filter and synthesize ideas for the Visionary and team, ensuring timely and effective implementation
• Manage projects and special initiatives aligned with the organization’s long-term goals
• Maintain and cultivate key relationships
• Ensure team members, including attorneys, meet goals and KPIs
• Coach and inspire the team, fostering a positive, proactive culture
• Stay accessible to the team and empower them to resolve issues independently
• Lead IT initiatives and implement new technology as needed
• Ensure responsibilities that fall outside individual job descriptions are covered
• Ensure Right Person, Right Seat for all positions
• Champion Entrepreneurial Operating System (EOS) by ensuring effective utilization of EOS tools across the team

** This is a full-time, on-site position based in Wausau, Wisconsin. **

QUALIFICATIONS

Required

• 3+ years of director-level operations leadership experience in a professional services company (legal, financial, IT, etc.)
• Bachelor’s degree or equivalent experience

Preferred

• Executive leadership experience (VP or C-Suite level)
• Experience growing/scaling an organization
• Experience in process optimization
• Project management experience
• Law firm experience

Desired

• Experience collaborating with a finance and/or marketing department
• Experience with Entrepreneurial Operating System (EOS)
• MBA

THE COMPANY – Hougum Law Firm, LLC

Founded in 2013 and led by Alan Hougum, Hougum Law Firm, LLC is dedicated to educating individuals and families about preserving their assets both during their lifetimes and after they pass away. With a mission to provide strategic estate planning and asset protection, we serve clients across Wisconsin through our offices in Wausau and Rhinelander. Our firm specializes in estate planning, elder law, post-death administration, and long-term care planning, offering comprehensive support for all asset protection needs.

WHY WORK WITH US?

Impactful Work: Shape the future and make a difference for our clients, the organization, the community, and beyond.

Client-Centered: Help people in meaningful ways, ensuring we always do what’s right for our clients.

Development Opportunities: Join a team that values and invests in your personal and professional development while aligning with our culture and mission.

Work/Life Balance: Enjoy a healthy balance between professional dedication and personal life.  We protect our team’s personal time.

Community Engagement: Participate and become involved in the community through volunteering, sponsorship, and educational events.

Core Values:

1. Compassion Always
2. Do the Right Thing
3. Collaboration Focused
4. Embrace Innovation
5. Forever Dynamic

Our Five Uniques:

1. Asset Protection
2. Trust Funding
3. Client Maintenance Program
4. Long-Term Care Planning
5. Community Educational Events

Benefits:  Health, Dental, and Vision Insurance, employer-paid group Life Insurance, 401k plan (including company profit-sharing contribution), Paid Time Off (PTO) and paid Sick Time Off (STO), Paid Maternity Leave, and mobile phone data reimbursement

Salary:  $100,000 to $115,000 plus performance-based bonus incentives

Eager to work with a law firm that is not only growing but also deeply committed to its clients? We’re excited to meet you! Apply today to explore your future with us!