Business Operations Manager- Legal

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Remote- Eastern United States Preferred

Meet the Team

 Cisco’s Legal Operations team powers the Legal Department by streamlining processes, implementing innovative tools, and using data-driven insights to enable delivery of high-quality legal services at scale. We partner closely with attorneys, business teams, and technical teams to help the department operate at its best – aligned, effective, and ready to support Cisco’s strategic goals. 

Your Impact  

This is an exciting opportunity to join the Cisco Legal Operations team as we accelerate our digital transformation through automation and artificial intelligence. As a Business Operations Manager, you will be the technical engine behind our operational modernization. You will bridge the gap between complex legal business needs and technical execution, building and consulting on workflow automations and AI-driven solutions. You will be responsible for translating business requirements into actionable technical specifications, ensuring our legal technology stack remains cutting-edge, efficient, and user-centric. 

In this role, you will: 

• Design, build, and maintain workflow automations using low-code/no-code platforms. 

• Consult on and implement AI solutions, identifying opportunities to leverage emerging technologies to solve legal operational challenges. 

• Translate complex business requirements into clear, technical documentation and functional requirements. 

• Manage end-to-end project execution for technical initiatives, including requirement gathering, solution design, testing, and deployment. 

• Proactively identify opportunities to pilot new tools and methodologies. 

Minimum Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field; or equivalent professional experience. 

• 4+ years of experience in Business Analysis, Legal Operations, or a technical project management role within a legal or highly regulated environment. 

• Hands-on experience building and deploying solutions using low-code/no-code application platforms. 

• Proven ability to translate complex business needs into technical requirements for IT development teams. 

• Strong project management skills, with a track record of driving initiatives from concept to successful implementation. 

Preferred Qualifications

• Demonstrated curiosity and a proactive approach to learning; a self-starter who stays on top of the latest advancements in AI and legal technology. 

• Strong communication and interpersonal skills, with the ability to simplify technical concepts for non-technical stakeholders and influence cross-functional teams. 

• Experience in data analysis and process mapping, with a focus on identifying and eliminating operational bottlenecks. 

• Ability to work independently in a fast-paced environment, balancing multiple projects while maintaining high standards for quality and accuracy. 

• Experience working within an Agile framework to deliver iterative improvements to business processes. 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.