Director of Legal Support

Summary

Better Life Plans (BLP) is a growing and dynamic company committed to delivering high-quality litigation support. As we continue to scale to meet increasing demand, we are seeking an experienced, highly organized, and operationally driven Director of Legal Support to lead and optimize multiple mission-critical legal support functions.

The Director of Legal Support will oversee several key operational streams, including the filing of lawsuits, management of court appearances, and processing of legal offers and settlements. This role is essential to ensuring that legal operations are executed with precision, efficiency, and in alignment with the firm’s service standards. The Director will manage a team of legal professionals, drive workflow improvements, and develop systems to handle competing priorities in a high-volume, deadline-sensitive environment.

This leadership position requires exceptional multitasking ability, sound judgment, and the capacity to navigate a wide range of legal and operational demands. The ideal candidate excels in cross-functional coordination, thrives in a fast-paced setting, and demonstrates a proactive, solutions-oriented mindset. They must be comfortable making decisions amid competing priorities while ensuring the seamless execution of daily legal support functions.

• Lead the strategic direction and day-to-day operations of the Litigation Support department
• Manage and mentor a team of Supervisors, Managers, and indirectly oversee the performance of all Legal Coordinators
• Identify operational pain points and implement scalable, data-driven solutions to improve workflow and performance
• Establish, track, and report on departmental KPIs; leverage data to inform decisions and advocate for improvements
• Ensure consistent adherence to internal policies, legal requirements, and service standards
• Cultivate strong relationships with internal stakeholders, external partners, Attorneys, and clients to ensure alignment and satisfaction
• Collaborate cross-functionally with peers, executives, and other departments to achieve company goals
• Drive department-specific initiatives that align with quarterly and annual business objectives
• Support talent development efforts, including recruiting, onboarding, coaching, and performance management
• Actively contribute to company-wide strategic initiatives and serve as a thought partner to executive leadership
• Develop strategic vision into actionable department-level initiatives and follow through to execution
• Foster a culture of continuous improvement by identifying inefficiencies and driving operational enhancements
• Analyze KPIs to guide business decisions and support recommendations with evidence
• Ensure a client-centric culture throughout the department, reinforcing service excellence at every stage of the lawsuit lifecycle
• Facilitate clear and consistent communication across teams and levels, adapting messaging to various audiences
• Champion a high-performance culture by motivating, inspiring, and developing staff
• Balance urgency with thoughtful problem-solving in a fast-paced, evolving environment

Qualifications

• 7+ years of experience in operations, business management, or a related environment
• 5+ years in a leadership position
• 2+ years in a legal environment
• Strong operational background with experience developing and implementing workflows and process improvements
• Above average skills in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint
• Proactive in finding solutions while also using discernment when escalating issues
• Demonstrates ownership of work and maintains excellent quality standards
• Ability to communicate both verbally and in written format at a high level
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong interpersonal and communication skills to work effectively with team members, internal partners, and clients.

• Bachelor’s degree in Pre-Law, Business, Communication, or other similar field
• Experience with EOS and its management philosophy
• Experience managing a group of leaders
• Familiar with FDCPA guidelines.
• Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.

This is a full time (exempt) role.

Monday-Friday EST schedule - 40+ hours per week

Annual Salary - $110,000 (Firm)

Better Life Plans offered medical, dental, vision, life insurance, 401K, paid time off, paid holidays, and more.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.