Legal Services Assistant

Ice Miller LLP, a national law firm, is seeking a Legal Services Assistant in our Workplace Solutions group to provide support for our Employee Benefits Attorneys. Successful candidates will have exceptional document production skills, be eager to learn, adopt firm technology, and contribute to a high performing team.    

Essential Job Duties: 

•Support all aspects of administrative practice, including legal and non-legal processes with focus on exceptional client service

•Prepare and draft correspondence, memos, and complex legal documents according to legal staff and firm requirements using word processing and document management systems

•Prepare and process outgoing correspondence through email, regular mail/overnight delivery, or fax; arrange for specialized mail or courier services as required

•Monitor, organize and prioritize ongoing client projects

•Handle dictation

•Proficient experience on Iphone use

•Open new client matters, run conflicts checks

•Handle administrative tasks such as reimbursements, as well as coordinate travel, meetings, and conference calls including IT and facilities set-ups

•Assist with technology needs and use firm technology to complete tasks 

•Organize and maintain files, both electronic and physical, and file indexes within the guidelines set by the firm on a daily basis

•Carefully proofread and edit large, complex documents with numerous inserts to ensure appropriate formatting, grammar, punctuation, and spelling, creating a finished product that is processed for attorney, client or court consumption

•Answer, provide assistance during, and appropriately direct telephone calls for legal assignments as needed

•Manage scheduling of meetings, appointments, due dates, and client-related activities, and case dates on electronic calendars for multiple legal assignments

•Maintain data in integrated databases that contain client and matter information for multiple legal assignments including, but not limited to, the contact management system, document management system, the docketing system, the time and billing system, the knowledge management system and the electronic mail system complying with established Firm/Practice Group policies and procedures

•Maintain positive relations with external clients, internal clients and co-workers and contribute to the team structure to assist with overflow and specialized tasks within guidelines set by the firm

Minimum Requirements:

•High school diploma required

•Minimum of 2 years of document production experience preferred

•Ability to prioritize work and balance multiple tasks and deadlines

•Proficient or intermediate experience using Microsoft Office products, including Word, Outlook, Excel, and PowerPoint

•Excellent clerical skills and knowledge of grammar, spelling, and punctuation

•Exceptional client service skills in person, over the phone, and via email

•Exceptional attention to detail

•Ability to work both independently and proactively as well as collaboratively within a team structure

•Willingness and ability to learn multiple practice areas within the law firm, as needed 

•Ability to work with a diverse group of professionals across all offices 

•Ability to maintain a professional demeanor, exhibit sound judgement, use discretion, and maintain confidentiality 

•Must be able to perform all essential duties 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller is an Equal Opportunity Employer.

Candidates must have permanent authorization to work in the United States.