IT Trainer

We are seeking a highly skilled and experienced IT Trainer to join our team. The successful candidate will be responsible for developing and leading comprehensive train-the-trainer programs specifically designed for IT Support staff.  This role requires a dynamic individual with a strong IT background, exceptional training abilities, and excellent organizational skills. The ideal candidate will possess a proven track record in IT training, effectively utilizing various instructional techniques and technologies to engage and empower learners. They will work closely with various teams, ensuring that training programs align seamlessly with business needs and support organizational goals. The IT Trainer will play a pivotal role in enhancing the knowledge and skills of IT Trainers and support staff, ensuring the delivery of high-quality training sessions and the development of relevant, and up-to-date training materials. Additionally, they will be responsible for monitoring and evaluating the effectiveness of training programs, implementing improvements based on feedback and assessments to continually enhance the training experience.

• Train-the-Trainer Programs: Design and conduct comprehensive train-the-trainer programs tailored for IT support staff to ensure effective transfer of knowledge and skills. This includes creating detailed lesson plans, hands-on workshops, and real-world scenario exercises that cater to diverse learning styles.

• Collaboration: Work closely with application support teams, Business Analysts (BAs), and Product Managers to ensure training programs align with business needs and support organizational goals. This involves regular meetings to discuss current projects, future requirements, and any specific challenges that need to be addressed.

• Training Delivery: Deliver engaging and impactful training sessions to IT Trainers and support staff in all offices, utilizing a variety of instructional techniques and technologies. This includes interactive presentations, multimedia resources, and personalized coaching to enhance learning experiences.

• Curriculum Development: Develop and update training materials, manuals, documentation, quick tips and/or best practice guides to keep content relevant and up to date with the latest industry trends and technologies.  Create ‘How To” training videos and FAQs as required. This requires continuous research, consultation with industry experts, and integration of feedback from training participants.

• Troubleshooting: Provide troubleshooting techniques, and guidance to IT Trainers and support staff, helping tthem resolve complex technical issues efficiently. This includes practical demonstrations, hands-on problem-solving sessions, and the development of troubleshooting guides and resources.

• Quality Assurance: Monitor and evaluate the effectiveness of training programs through feedback and assessments and implement improvements as necessary. This includes conducting surveys, analyzing performance metrics, and holding review sessions to ensure training objectives are met and exceeded.

• Perform other duties as assigned

• Bachelor’s degree in information technology or equivalent working experience.

• Minimum of 5+ years of experience in training, with a strong knowledge of Microsoft Office Applications.

• Strong technical knowledge of IT support systems, software, and tools.

• Excellent communication, presentation, and interpersonal skills.

• Proven ability to manage training programs

• Proficiency in instructional design and adult learning principles.

• Experience with e-learning platforms and training technologies preferred.

• Relevant certifications (e.g., MOS, ITIL, etc.) are a plus.

Salary Information

Simpson Thacher will not sponsor applicants for work visas for this position.

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