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Howard & Howard is seeking a dedicated IT Helpdesk Specialist to join our team at the Royal Oak office. The ideal candidate will have a strong background in customer service within IT support, excellent problem-solving abilities, and exceptional communication skills. This role involves receiving, prioritizing, documenting, and actively resolving end-user help requests. We are looking for a self-motivated, outgoing individual with a willingness to learn.
Responsibilities:
- Serve as an onsite IT resource for the Royal Oak office and support remote offices as part of the IT team.
- Provide timely, first-level contact for IT-related customer issues; diagnose, resolve, or escalate helpdesk issues.
- Configure, deploy, maintain, troubleshoot, and support PCs, printers, mobile devices, desktop phones, video conferencing, and other related equipment.
- Evaluate and manage technical support systems hardware and software; recommend purchases and improvements when necessary.
- Provide remote and in-person technical support to resolve helpdesk requests.
- Work with vendors to ensure timely product or service delivery or repair.
- Maintain accurate records of all helpdesk interactions, including issue resolution and follow-up actions.
- Develop and maintain technical documentation and user guides for end-users.
- Monitor and manage IT inventory, ensuring all equipment is accounted for and in working order.
Knowledge & Experience:
- Prior work experience in a helpdesk environment supporting end-users.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
- Exceptional written and oral communication skills.
- Proficiency in configuring, deploying, and troubleshooting various hardware and software systems.
- Experience with remote support tools and techniques.
- Knowledge of network protocols and configurations.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Willingness to learn and adapt to new technologies and processes.
Howard & Howard offers an excellent benefits package including medical, dental, vision, basic life and AD&D, short term disability, 401(k), free parking, and a hybrid work schedule for eligible positions.
To learn more about Howard & Howard, please visit: www.howardandhoward.com.
Howard & Howard is an equal opportunity employer!
- $55,000 - $40,500/year
