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Job Description
Key Responsibilities:
Serve as a primary point of contact for clients, managing a high volume of inbound and outbound communications including phone calls, emails, mail, and faxes. Ensure prompt and professional resolution of inquiries.
Review, interpret, and prioritize incoming documentation; summarize or direct the information to appropriate team members. Maintain comprehensive, up-to-date case records.
Regularly handle confidential and sensitive case materials, which may include graphic descriptions of traumatic events.
Conduct thorough and empathetic interviews with clients and third parties, preserving a high level of accuracy and discretion.
Organize and participate in meetings, taking detailed notes and preparing follow-up documentation as needed.
Collect and track case-related materials such as medical records and other supporting documents.
Communicate within established firm protocols while working independently to meet deadlines and client needs.
Act as a liaison between attorneys and clients, simplifying complex legal terminology and building strong, trust-based client relationships through compassionate and clear communication.
Maintain accurate case documentation and handle day-to-day case tasks.
Provide general administrative support, including typing, transcribing, translating, and filing.
Prioritize and manage urgent tasks and other case-related responsibilities as assigned.
Core Competencies & Skills:
Solid foundation in paralegal or administrative support, especially within a legal environment.
Strong interpersonal and communication skills across all organizational levels.
Superior organization and time management skills, able to handle multiple priorities in a fast-paced setting.
Capable of working independently and discerning when to escalate issues to attorneys or supervisors.
Committed to confidentiality, ethical decision-making, and sound judgment.
Emotionally intelligent and able to communicate effectively with clients facing trauma or terminal illness.
Comfortable reviewing and discussing difficult case content while maintaining a professional and composed demeanor.
Excellent critical thinking and deductive reasoning abilities.
Strong oral comprehension and written communication capabilities.
Proactive problem-solving mindset with a focus on practical solutions.
Self-driven and committed to professional growth and continued learning.
Required Qualifications:
Bachelor’s degree or certification in paralegal studies.
1–2 years of experience in a senior customer service, legal support, or paralegal role (or equivalent combination of education and experience).
Proficient in Microsoft Office Suite (particularly Excel and Word), able to type at a minimum of 65 words per minute.
Experienced in using email, case management software, or similar data entry platforms.
Must successfully complete a background check and any required pre-employment assessments.
Preferred Qualifications:
Bilingual in English and Spanish.
Background in social work or client advocacy.
Prior experience working in mass tort litigation is a strong plus.
Job Description
ProspectBlue has partnered with a reputable law firm in Richmond VA and is seeking a detail-oriented Mass Tort Paralegal to support attorneys managing a high caseload of long-term tort litigation. The role involves providing vital clerical and investigative assistance, supporting clients through emotionally difficult experiences, and keeping case progress on track. The ideal candidate will be emotionally resilient, trauma-informed, and capable of navigating sensitive topics such as childhood abuse and terminal illness with professionalism and care.Key Responsibilities:
Serve as a primary point of contact for clients, managing a high volume of inbound and outbound communications including phone calls, emails, mail, and faxes. Ensure prompt and professional resolution of inquiries.
Review, interpret, and prioritize incoming documentation; summarize or direct the information to appropriate team members. Maintain comprehensive, up-to-date case records.
Regularly handle confidential and sensitive case materials, which may include graphic descriptions of traumatic events.
Conduct thorough and empathetic interviews with clients and third parties, preserving a high level of accuracy and discretion.
Organize and participate in meetings, taking detailed notes and preparing follow-up documentation as needed.
Collect and track case-related materials such as medical records and other supporting documents.
Communicate within established firm protocols while working independently to meet deadlines and client needs.
Act as a liaison between attorneys and clients, simplifying complex legal terminology and building strong, trust-based client relationships through compassionate and clear communication.
Maintain accurate case documentation and handle day-to-day case tasks.
Provide general administrative support, including typing, transcribing, translating, and filing.
Prioritize and manage urgent tasks and other case-related responsibilities as assigned.
Core Competencies & Skills:
Solid foundation in paralegal or administrative support, especially within a legal environment.
Strong interpersonal and communication skills across all organizational levels.
Superior organization and time management skills, able to handle multiple priorities in a fast-paced setting.
Capable of working independently and discerning when to escalate issues to attorneys or supervisors.
Committed to confidentiality, ethical decision-making, and sound judgment.
Emotionally intelligent and able to communicate effectively with clients facing trauma or terminal illness.
Comfortable reviewing and discussing difficult case content while maintaining a professional and composed demeanor.
Excellent critical thinking and deductive reasoning abilities.
Strong oral comprehension and written communication capabilities.
Proactive problem-solving mindset with a focus on practical solutions.
Self-driven and committed to professional growth and continued learning.
Required Qualifications:
Bachelor’s degree or certification in paralegal studies.
1–2 years of experience in a senior customer service, legal support, or paralegal role (or equivalent combination of education and experience).
Proficient in Microsoft Office Suite (particularly Excel and Word), able to type at a minimum of 65 words per minute.
Experienced in using email, case management software, or similar data entry platforms.
Must successfully complete a background check and any required pre-employment assessments.
Preferred Qualifications:
Bilingual in English and Spanish.
Background in social work or client advocacy.
Prior experience working in mass tort litigation is a strong plus.
