Senior Client Success Manager

Please Note: This is an on-site position located in Atlanta, GA. Crisp is committed to supporting candidates by offering relocation assistance for qualified applicants who require moving to the Atlanta area.

About the Role

Our team of Client Success Managers is responsible for ensuring our clients reach their desired outcomes through Crisp’s video marketing and production campaigns.

You’ll act as a liaison between our cinematographers and our clients to ensure we deliver an incredible final product. Our Client Success Managers are champions for client business marketing objectives and they do everything they can to deliver a world-class client experience.

Responsibilities:

• Track video production with clientele and the production department.

• Track performance of social media content, campaigns, community engagement, and overall social presence, and present findings to our clients on a monthly cadence.

• Collaborate with the Creative team and internal partners as they translate strategy into consumer-facing assets.

• Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.

• Serving as a liaison between the client and the cinematographers and editors.

• Creating production booklets for clients (that will ultimately shape the best damn video they’ve ever seen).

• Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.

• Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.

• Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.

• Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.

• Develop and execute renewal strategies aligned with client goals and objectives. Build strong client partnerships through open communication and proactive account management.

• Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.

Requirements:

• Have a minimum of 6 years of professional experience that includes proven success in previous client-facing roles and a marketing background.

• Bilingual (Spanish speaking) is preferred, not required.

• Embody empathy, resourcefulness, and drive.

• Have an extreme attention to detail (you were the kind of person to correct your teacher in school - we get it, and we support it).

• Exhibit almost obsessive organizational abilities (you color code your priorities, but you also probably color code those color codes).

• Have a team-centric attitude (We’re one big happy family, crazy cousins included!)

• Have a fast-paced work ethic that allows you to meet tight deadlines (24 hour deadline with a to-do list a mile long? No problem!).

• Focus on problem-solving and identify new opportunities for taking initiative.
  

Benefits:

• 100% Company Paid Health/Vision/Dental.

• 4% 401K Match.

• Generous Paid Time Off.

• Paid Parental Leave for New Parents.

• Paid Relocation for Non-Local Candidates.

About Crisp

At Crisp, we're on a mission to make a $100B impact by helping 10,000 law firms grow their revenue by $10,000,000 each. As North America's #1 law firm growth company, we've achieved proven product-market fit, built a nationally recognized brand, and established ourselves as leaders in legal marketing and business coaching.

Our rapid growth (1470%+ in the past three years) has earned us a spot on the Inc. 5000 List for seven years and recognition as one of Atlanta’s fastest-growing companies for nine consecutive years.

We’ve also cemented our position as an industry leader across all verticals with the #1 best-selling book in the legal category, The Game Changing Attorney, the #1 podcast for legal market leaders, The Game Changing Attorney Podcast, and the #1 law firm growth conference on Earth, the Crisp Game Changers Summit.

If you’re looking for a place to work with unmatched opportunities for growth, industry-leading compensation and benefits, and the chance to make a real, tangible impact on the legal industry, Crisp is the place for you.

Please apply directly—reaching out to the hiring manager or other Crisp team members won't improve or fast track your application.

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