Claims Representative

For more than 165 years, the Office of the Indiana Attorney General (OAG) has been committed to serving the best interests of the State and all Hoosiers. OAG employees have earned an outstanding reputation for meeting the highest professional standards, providing great service, and demonstrating courageous leadership and commitment to excellence to the people of Indiana. If you share our determination to make Indiana a better place to live and work, we invite you to join over 400 of the very best employees and seek a career with the Office of the Indiana Attorney General.

Each year, millions of dollars in assets are turned over to the Indiana Attorney General's Office as unclaimed property. It's the job of the Attorney General's Unclaimed Property Division to help return these assets to their rightful owners.

• Review and examine submitted claim forms for all required information and supporting documents. 
• Obtain clarification or request supporting documents from claimants when needed 
• Review claims for any discrepancies on the claim form or supporting documentation. 
• Determine if the claim is approved, denied or needs additional information from the claimant
• Consult with Senior Claim Representative or Claims Supervisor on complex claims and/or large dollar claims
• Create thorough and precise electronic and written records in Unclaimed Property database
• Advise, guide, and assist claimants via in-person, phone, and written business correspondence
• Research other sources of information as needed to verify the validity of a claim
• Run frequent searches within Accurint or other background databases to assist in verifying ownership
• Work in rotation with other Claims Representatives on specific and shared tasks including UPD mail and the claims proactive project
• Other duties as assigned

• College education preferred or equivalent job-related experience
• Strong ethics and personal integrity
• Ability to work efficiently under time and volume pressure 
• Team player; also works well independently
• Excellent problem-solving skills
• Ability to prioritize
• Strong verbal and writing skills
• Strong customer service skills
• Detail-oriented
• Excellent time-management and self-discipline skills
• Computer savvy; fluency on Microsoft PC platform required
• Willingness to take direction
• Flexible, can-do attitude

The Office of the Indiana Attorney General (OAG) has been committed to serving the best interests of the State and all Hoosiers. OAG employees have earned an outstanding reputation for meeting the highest professional standards, providing great service, and demonstrating courageous leadership and commitment to excellence to the people of Indiana. If you share our determination to make Indiana a better place to live and work, we invite you to join over 400 of the very best employees and seek a career with the Office of the Indiana Attorney General.

The Office of the Indiana Attorney General is an Equal Opportunity Employer.