Patient Services Supervisor

Accessia Health is a national nonprofit dedicated to removing barriers to care for individuals living with chronic and rare illnesses is seeking a dynamic Patient Services Supervisor who is passionate about leading people, optimizing processes, and improving patient experiences. This is an opportunity to lead a high-performing team, strengthen core service operations, and help shape the future of patient assistance.

This position requires on-site presence 2–3 days per week, with the remaining days eligible for remote work.

Key Responsibilities

• Lead, coach, and develop Patient Services staff.

• Oversee inbound/outbound calls to ensure quality, accuracy, and compliance.

• Handle escalated patient issues with professionalism and timely resolution.

• Monitor productivity, complete call reviews, and provide performance feedback.

• Create staff schedules and ensure proper coverage based on call volume.

• Conduct quality assurance audits and prepare operational reports.

• Coordinate training, onboarding, and updates to policies and procedures.

• Serve as the point of contact for grantors and program-related inquiries.

• Collaborate with Case Management Specialists to support top-tier patient assistance.

Qualifications

• Bachelor's degree required; Master's preferred.

• 3–5 years of progressive supervisory experience.

• Experience in healthcare, call center, or customer service environment.

• Strong understanding of health insurance workflows and reimbursement processes.

• Excellent communication, organization, and time-management skills.

• Ability to motivate teams, manage multiple priorities, and maintain accuracy.

• Proficiency in Microsoft Office and Outlook.

Why Accessia Health

• A mission-driven, people-centered culture.

• Opportunities for professional development and leadership growth.

• The chance to directly impact the lives of patients and families nationwide.

Salary

• $60,000 - $68,000/year