Intake Manager - Personal Injury Law Firm

Position Overview:
Take your leadership and organizational skills to the next level as an Intake Manager at our Personal Injury Law Firm. In this vital role, you will oversee the intake team, ensuring a seamless and professional client onboarding process. This is an excellent opportunity to lead a dynamic team, directly impact client experiences, and make a meaningful difference.

What You’ll Do:

• Manage and mentor the intake team to ensure high performance and adherence to protocols.
• Oversee the intake process, ensuring potential clients are guided professionally and empathetically.
• Monitor key performance indicators (KPIs) and implement strategies to meet or exceed goals.
• Collaborate with other departments to optimize workflows and improve client experience.
• Conduct quality assurance reviews to maintain excellence in client communication and data accuracy.
• Handle escalations and ensure resolution of client concerns.

What We’re Looking For:

• Proven leadership experience in a professional setting, preferably in the legal or client services field.
• Strong interpersonal and communication skills with a client-focused mindset.
• Ability to analyze processes, identify areas for improvement, and implement solutions.
• Exceptional organizational and multitasking abilities.
• A drive to lead by example and foster a positive, productive work environment.

What We Offer:

• Competitive salary with performance-based incentives.
• A leadership role in a fast-paced, high-impact environment.
• Opportunities for professional development and growth.
• A collaborative team atmosphere at a cutting-edge personal injury law firm.
• If you’re passionate about delivering exceptional client service, driving team success, and working in a rewarding field, apply today to become our next Intake Manager!

Our core principles are:

1. Excellence Always
2. Only the Best
3. Failure is Not an Option
4. We Outwork Our Opponents
5. We All Take Out the Trash
6. Run the Firm Like a Business

We will be accepting applications on an ongoing basis until a candidate is selected for the position.

Zinda Law Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law.

By submitting this application I understand Zinda Law Group may use and review publicly available information about me in order to assess my suitability for employment.