IT Associate

We are seeking a skilled, customer-focused IT Associate to join our IT team. The ideal candidate will have a strong background in troubleshooting hardware, software, network-related issues and a proven ability to deliver high-quality technical support in a fast-paced environment. This role requires excellent communication skills, attention to detail, and a commitment to providing top-tier service to end users.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support to end users via phone, email, chat, or ticketing system.

• Diagnose and resolve hardware, software, and network issues efficiently.

• Escalate unresolved issues to the appropriate teams following defined escalation procedures.

• Document all support interactions and resolutions in the helpdesk system (e.g., Fresh Service).

• Configure, install, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.

• Assist with onboarding and offboarding processes, including account setup and deactivation.

• Support remote users using remote access tools (e.g., Ninja RMM with embedded remote access).

• Maintain and update knowledge base articles and internal documentation.

• Contribute to process improvement and training initiatives within the helpdesk team.

• 2+ years of experience in a helpdesk or IT support role.

• Strong knowledge of Windows, macOS, and Microsoft 365.

• Familiarity with Active Directory, AWS and Entra.

• Excellent problem-solving and communication skills.

• Ability to manage and prioritize multiple tasks in a high-volume environment.

Preferred Skills:

• IT certifications such as CompTIA A+, Network+, or Microsoft Certification.

• Knowledge of SaaS applications, VPNs, and security protocols.

Compensation & Benefits:

• Salary $55,000 - $65,000 depending on experience
• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
• Gym membership reimbursement
• 15 days of PTO (increasing over time) plus 12 paid company holidays in 2025
• 401k matching
• Paid Parental Leave

Additional Details:

• This role requires you to report to our Providence, RI office daily. You must feel comfortable working in an office setting.
• Work Schedule: This is a full-time position, Monday through Friday 8:00-4:30 pm ET with a 30-minute lunch period. Occasional evening or weekend support may be required based on business need.

For your application to be considered, please submit the following:

• Resume
• Cover Letter
• Later stages of the interview process include a reference check

CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 

#LI-CCK