Litigation and Practice Support Manager

Job Summary: The Litigation and Practice Support Manager oversees all aspects of the electronic discovery process and manages assigned litigation support staff. This role collaborates with litigation teams to develop tailored strategies for discovery, review, analysis, production, and presentation of case materials. The manager also promotes the adoption of litigation support services and technology across case teams and clients. The primary focus is to deliver automated, efficient solutions for managing client-related information throughout the matter lifecycle. The role requires strong organizational skills, the ability to handle time-sensitive materials, and a commitment to confidentiality in a fast-paced environment.

    ***Salary in the range of $90,000 – $120,000 dependent on experience level and geographic location***

Essential Job Duties: 

• Collaborate with legal teams to develop case-specific plans and budgets throughout the discovery process
• Work with attorneys and clients to create preservation and collection strategies
• Develop plans with attorneys for processing, review, and production of electronic evidence
• Mentor, manage, and evaluate direct reports; set goals and provide performance metrics
• Assist in creating technical standards, policies, and procedures for litigation support operations
• Market the team’s capabilities and serve as the main contact for attorneys and users
• Provide training on litigation support tools, concepts, and procedures
• Ensure data validity during processing, converting, importing, and exporting in databases
• Offer consultative support to case teams and clients, recommending technical solutions
• Manage quality control for all databases, diagnosing and correcting production issues
• Prepare presentation databases, create video clips, and annotate exhibits
• Provide daily support for ESI data management and review platforms
• Oversee the design and development of new hardware/software implementations, using best practices
• Collaborate with IT and Information Governance (IG) teams to ensure processes align and improve customer satisfaction
• Evaluate vendor proposals and coordinate vendor services and pricing
• Adapt to client requirements with a client-service attitude and ensure consistent delivery
• Stay informed on current technologies and strategies in legal support automation
• Implement safeguards to mitigate risk and ensure defensibility of e-discovery efforts
• Maintain data in line with approved Risk & IG policies and ensure proper data structuring and security

Minimum Requirements:

• Bachelor's degree in a relevant field; education, training, or certification in relevant technologies preferred
• Advanced degree or prior experience as an attorney or paralegal a plus
• Minimum of 5 years of experience in Practice Management, Litigation Support, or E-Discovery
• Strong project management skills with the ability to manage multiple tasks in a fast-paced, deadline-driven environment
• Advanced user knowledge of litigation support systems (e.g., Relativity, Nebula, iConnect, IPRO eCapture, CaseMap, Trial Director, etc.)
• Deep understanding of the litigation support process and substantial document control and case management expertise
• Knowledge of data forensic collection and analysis
• Experience in e-Discovery management, including collection, organization, and production of data
• Proficient in importing/exporting data across various formats
• Excellent time management, prioritization, and multitasking skills
• Ability to demonstrate tact and diplomacy in high-pressure, time-sensitive situations
• Ability to perform all essential job functions

Other Requirements:

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Operated:

This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment.

Physical Requirements: 

While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear.  

Mental Requirements:

Ability to communicate effectively, verbally and in writing, with a diverse group of people.

Work Environment:

While performing the duties of this job, the employee may be exposed to weather conditions while traveling.  The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others.  Please reach out for a comprehensive list of benefits provided. 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States. 

Ice Miller LLP is an Equal Opportunity Employer.