Court Clerk III

Independently performs a variety of complex clerical duties according to established policies and procedures.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilize multiple computer programs with proficiency. Including Karpel, ACT, MICourt and Microsoft Office Suite. 
• Compose and type correspondence, records, and reports as directed. 
• Type complaints and warrants, writs, summons, subpoenas, affidavits, and other legal documents.
• Communicate in a professional manner with the public, Defense Attorneys, Police officers, Judges, and Clerks. 
• Perform interviews and discuss paternity issues.
• Maintain a high level of confidentially.
• Perform receptionist duties, answer phones, and assist the public. 
• Be able to procure comprehensive reports when directed. 
• Other duties as assigned.

• Associate’s Degree; supplemented by college coursework and/or certification in social work, human services, business, legal and/or office administration field required.
• Verifiable equivalent work experience may substitute for education.
• One to three years of professional work experience in human services, court or legal setting preferred.
• Proven customer service work experience desired.
• Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgement and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.           
• Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.                             
• Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.     

• Ability to demonstrate predictable, reliable, and timely attendance.                
• Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.                 
• Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     
• Ability to learn from directions, observations, and mistakes; and apply procedures using good judgement.                                                                       
• Ability to use discretion and maintain sensitive and confidential information.    
• Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
• Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                              
• Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.   Proficiency may be tested.

• Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check and professional and personal references.
• Possess a valid State of Michigan Operator’s License and maintain eligibility to drive as per the County’s vehicle policy throughout employment in this position.

• Speak to others to convey information effectively.
• Read, interpret and understand procedures, rules, technical information, instructions and manuals.
• Hear and understand information presented through spoken words and sentences. 
• Specific vision requirement includes close vision, distance vision, color and depth perception.
• Use hands to operate a computer, handle materials and operate equipment.
• Push or pull carts, reach with hands and arms forward, above and below shoulder level.
• Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.
• Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.
• Stand and walk, climb stairs.
• Generally works in a normal office environment.
• The noise level in the work environment is moderate with many interruptions. 
• Normal office hours are from 8:00 a.m. through 4:30 p.m., however due to the nature of the work hours may include occasional overtime.