Information Technology Specialist

Typical work assignments will include:

• Providing a wide variety of technical support services to coordinate teleconferences and distance learning activities.
• Installing, configuring, upgrading and troubleshooting commonly used hardware and software.
• Assisting in the configuration, installation, and maintenance of networked systems.
• Using general knowledge of programming languages and tools.
• Supporting litigation through the use of information technology to develop data and graphic representations of evidence in a courtroom setting.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Conditions of employment

• You must be a U.S. Citizen or National
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
• You must be registered for Selective Service, if applicable
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.

Qualifications

Individuals must meet both:

1. The Basic Requirement through either A. Education or B. Experience; AND
2. The Specialized Experience described below.

1. BASIC REQUIREMENT

GS-7:
A. Education:

• One full year of graduate level education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR
• A bachelor's degree from an accredited educational institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or network AND meet Superior Academic Achievement (SAA) based on ONE of the following: (1) class standing (upper third standing in graduating class); OR (2) grade point average (2.95 or higher overall or over the last two years of bachelor's degree or 3.45 in my major field or over the last two years in my major); OR (3) election to membership in a national scholastic honor society.

B. Experience
IT related experience that demonstrated each of the four competencies below. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. This experience may include duties such as solving network related problems, installing updates and patches to existing programs, and troubleshooting connectivity issues with software/hardware.

1. Attention to Detail
2. Customer Service
3. Oral Communication
4. Problem Solving

GS-9:
A. Education:

• Master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; or 2 full years of progressively higher-level graduate education leading to such a degree.

B. Experience
IT related experience that demonstrated each of the four competencies below. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. This experience may include duties such as solving network related problems, installing updates and patches to existing programs, and troubleshooting connectivity issues with software/hardware.

1. Attention to Detail
2. Customer Service
3. Oral Communication
4. Problem Solving

2. SPECIALIZED EXPERIENCE

GS-7:
In addition to meeting the Basic Requirement above,to be eligible at the GS-07 level, you must have one full year of specialized experience equivalent to the GS-05 level in the federal service. Specialized experience is defined as experience assisting with performing a variety of tasks associated with the operations and administration of IT systems. Examples of specialized experience may include applying IT principles and practices to provide software/hardware maintenance support; building or maintaining web or internet and intranet sites; providing user assistance on basic computer applications; and/or assisting with network monitoring and management.

GS-9:
In addition to meeting the Basic Requirement above,to be eligible at the GS-09 level, you must have one full year of specialized experience equivalent to the GS-07 level in the federal service. Specialized experience is defined as experience assisting with performing a variety of tasks associated with the operations and administration of IT systems. Examples of specialized experience may include assisting with projects such as imaging, managing, and/or deploying customer workstations and peripherals; performing initial diagnosis for troubleshooting user account problems and providing workstation user network account support; and assisting with Installation, troubleshooting and/or updating customized software.

Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.