Family Coach (Human Services Case Manager) Bilingual Spanish Required

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position is Bilingual Spanish Required.  Please indicate on your application material if you have bilingual Spanish language skills.  There is a 5% bilingual language differential.

*Please note: All required (or preferred) languages must have an available test.

Note: This position will receive a 2.5% Cost-of-Living Adjustment (COLA), which is not reflected in the salary listed in this posting. The increase will be effective February 1, 2026, and will be reflected in paychecks beginning March 1, 2026.

Opportunity awaits! Join our dynamic Engagement Team in the Hood River Self Sufficiency Office and make a meaningful impact as a Family Coach!

Summary of Duties

As a Family Coach (Human Service Case Manager) you will:

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.

• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.

• Monitor progress, needs, and makes necessary modifications to the case plan.

• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.

• Assist with crisis and safety planning for individuals experiencing domestic violence.

• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

Minimum Qualifications

A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• An Associates degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

We are looking for candidates with:

• Experience supporting families with case management tools and resources.

• Experience creating and maintaining written documentation of activities concerning individual client cases.

• Experience with case management and assessing customers’ strengths & service needs.

• Experience in communicating, establishing boundaries and setting realistic goals/milestones.

• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

Application instructions & requirements

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday. Occasionally you will need to adjust your schedule based on service need. No option for remote work.

• This position is in a store front office.

• The role requires flexibility to assist various district offices on a temporary and long-term basis, ensuring continuity of operations

•  You will be working in a fast-paced environment at times.

• High volume of individual and family contact. 

• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.

• You will have contact with a range of people including some who may be experiencing emotional and financial stress.

• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important. 

• Employee's work is conducted in offices, participant's homes, and other community sites.

• Hours of work may vary from day to day and may include evenings and weekends.

• This position requires flexibility to work various hours, to flex in/out to allow for attending local events.

• Must have a valid driver's license and acceptable driving record.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.

• Email: Amy.Acree@odhs.oregon.gov