IT Specialist

Job Summary:
We are seeking a proactive and detail-oriented IT Specialist to join our team. The ideal candidate will be responsible for:

• Providing first-level technical support

• Managing user accounts and hardware

• Ensuring the smooth operation of various IT systems across multiple locations

This role requires strong problem-solving skills, the ability to work independently or as part of a team, and a commitment to delivering excellent user support.

Essential Duties and Responsibilities:

• Provide first-level support through the IT ticketing system

• Procure and configure cell phones for new users

• Assist in the administration and support of Multi-Factor Authentication (MFA)

• Provide user support for Office 365 applications, including but not limited to Outlook, Word, Excel, and PowerPoint

• Support Microsoft Teams for communication, meetings, and collaboration

• Assist remote users in accessing company systems and resources

• Assign portable hardware (e.g., laptops, tablets) as requested by users

• Create and maintain up-to-date IT process documentation

• Maintain and troubleshoot onsite printers and related equipment

• Provide IT support across multiple locations

• Work independently and collaboratively with the IT vendor to resolve technical issues and manage day-to-day IT operations

• Perform other duties as assigned

Qualifications:

• Associate’s degree from a college or university, or two years related experience and/or training; or equivalent combination of education and experience

• Proven experience in a similar IT Support or Technician role

• Familiarity with RingCentral, Microsoft 365 (Office Suites), and MFA systems

• Experience supporting Microsoft Teams in a business environment

• Strong organizational, communication, and time-management skills

• Ability to effectively present information and respond to questions from individuals and/or groups of fellow employees

• Ability to work independently or as part of a team

• Ability to work under pressure in a calm and efficient manner, quickly adapting to change

• Experience supporting users across multiple locations, including remote users

• Strong written and verbal communication skills

Benefits:
We offer an excellent benefits package, including:

• Medical, dental, and vision coverage

• 401(k)

• Life insurance and disability coverage

• Vacation, holidays, and personal/sick time

• Employee referral bonuses

• Product discounts

• And more

Equal Employment Opportunity:
Reid & Riege, P.C. is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.