Associate Director, Legal Tech Product Management

The Associate Director, Legal Technology Product Management will be responsible for shaping and managing a portfolio of legal technology products that enhance efficiency, productivity, mitigate risk and support the delivery of consistent, high-quality work to our clients. This role will partner with the Director, Practice Solutions to drive continuous improvement to the attorney and client experience by leading a team that provides a range of supports to ensure attorneys successfully integrate new legal technology and solutions into how they work.

Responsibilities

• Legal Technology Portfolio Management:

  • Manage a portfolio of legal technology solutions that supports evolving firm objectives, practice group priorities and user needs.

  • In collaboration with other Knowledge Department leaders, identify and prioritize opportunities to enhance or expand the portfolio of technologies to support future growth.

  • Partner with technology leaders and third-party vendors to manage existing solutions; resolve technical issues and advocate for product enhancements.

  • Manage development, issue and enhancement requests and release cycle to ensure timely delivery of features and functionality that reflect the firm's strategic business goals and KM priorities.

  • Manage the portfolio budget, third-party vendor contracts and relationships.

• Legal Technology Support & Adoption:

  • Build and lead a high-performing team focused on attorney and client success, positioning them as legal technology experts in onboarding, adoption, training and ongoing consultative services and support.

  • Implement a range of strategies to facilitate the adoption of new practice solutions and legal technologies across the firm, during and beyond implementation.

  • Partner to develop and ensure successful delivery of adoption campaigns, enablement plans, training programs and other attorney engagement activities assuring seamless adoption and integration.

  • Champion change management and digital adoption, ensuring STB employees maximize the benefits of modern legal technology tools and solutions. Ensure management of active and passive feedback loops to assess the efficacy and adoption of portfolio technologies and incorporate that feedback into the development of strategic business goals and product roadmaps.

• Data-driven Decision Making:

  • Utilize experience-based metrics to measure stakeholder satisfaction and drive continuous improvement in the user experience.

  • Build a data and analytics framework to measure digital adoption, evaluate the effectiveness of attorney and client success initiatives and operational efficiency gains.

Education

• Bachelor’s degree in computer science, Information technology, Business Administration or equivalent practical experience required

• Strong understanding of IT concepts and ability to translate technical information for diverse audiences

Experience

• 10+ years of previous experience in product management and tech transformation / new workplace technology deployments

• 5+ years of experience in program / project management and/or communications

• Strong background in Agile methodologies

Skills

• Strong understanding of product lifecycle management, user research and design methodologies, software development methodologies (e.g. agile, scrum) and project management

• Exceptional stakeholder management skills

• Demonstrated ability to lead and mentor high-functioning, collaborative teams and foster an environment of continuous improvement and innovation

• Ability to ensure high standards of internal stakeholder satisfaction

• Superior communication skills, both oral and written, and ability to make effective presentations to small and/or large groups of internal and external participants

• Rigorous project and budget management skills 

• Ability to provide excellent quality client service to both internal and external contacts. 

• Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end

• Sound judgment with respect to confidential and sensitive information

• Demonstrated ability to build strong working relationships across all levels of the organization and work effectively with others in a cooperative, enthusiastic and respectful manner

Salary Information

NY and DC Only: The estimated base salary range for this position is $245,000 to $280,000 at the time of posting.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

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