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Job Description
Thompson Law is seeking a dedicated and skilled IT Service Desk Specialist to join our team. As the law firm of choice for individuals injured due to preventable tragedy, we provide world-class service and achieve record-setting results. In this vital role, you will be responsible for providing customer service, technical assistance, and training to computer users, ensuring our team has the necessary technological support to continue delivering exceptional service in a nationally growing law firm. Your expertise in IT support within a corporate environment, including responding to service requests, diagnosing incidents, and maintaining IT documentation, will be essential in upholding our commitment to excellence.
The Position:
The IT Service Desk Specialist is responsible for providing customer service, technical assistance, and training to computer users. Other duties include maintaining workstations, supporting computer networks, and related documentation. This position requires excellent communication skills, working well under pressure, a willingness to learn and collaborate, attention to detail, and good time management.
Schedule:
Monday-Friday 8:00 am - 5:00 pm
Responsibilities:
Qualifications:
Required Technical Skills:
Other Technical Skills:
Preferred:
BS degree in STEM field and/or MSP experience
Total Compensation Package:
If you're ready to contribute your talents as part of one of Texas's fastest-growing personal injury firms while enhancing your skills within a dynamic environment, apply today!
The Position:
The IT Service Desk Specialist is responsible for providing customer service, technical assistance, and training to computer users. Other duties include maintaining workstations, supporting computer networks, and related documentation. This position requires excellent communication skills, working well under pressure, a willingness to learn and collaborate, attention to detail, and good time management.
Schedule:
Monday-Friday 8:00 am - 5:00 pm
Responsibilities:
- Respond to IT service requests and incidents
- Seek to understand service requests and properly diagnose incidents
- Clearly communicate with managers and co-workers to ensure the proper use of technology and any troubleshooting that may be needed
- Develop and maintain IT documentation.
- Develop, maintain, and support workstation infrastructure, hardware, and software components
- Follow established department standards and procedures
- Understand and educate staff on fundamental aspects of security awareness
- Test systems, processes, and procedures to ensure they work as expected
Qualifications:
- 2+ years’ experience in IT Support in a corporate environment
- Proven track record of customer service in an IT Help Desk environment
- Active CompTIA A+ certification (or equivalent)-Acquired within the last 5 years
- Proven critical thinking skills
- Willingness to sign a confidentiality agreement and protect trade secrets
Required Technical Skills:
- Windows OS (Advanced)
- Microsoft Office apps (Advanced)
- Basic PC
- Network troubleshooting (ping, DHCP, DNS, wi-fi)
Other Technical Skills:
- Familiarity with Active Directory
Preferred:
BS degree in STEM field and/or MSP experience
Total Compensation Package:
- Competitive salary (Base + Bonus Structure)
- Full health insurance coverage and life insurance (100% paid by the firm)
- Dental & Vision offered
- Generous paid time off and paid holidays
- 401(k) with employer matching
- On-site gym access and more
If you're ready to contribute your talents as part of one of Texas's fastest-growing personal injury firms while enhancing your skills within a dynamic environment, apply today!
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