Lead Support Services Specialist

The Office of the Inspector General is one of the best places to work in the Department of Justice and is one of the premier inspector general offices in federal government. We offer excellent work-life flexibilities. The Management and Planning Division (M&P) advises and supports the OIG in the following areas: administrative and fiscal policy, executive resources, training, finance, quality assurance, procurement, facilities, human resources, security, and records management.

Duties

If you are selected as a Lead Support Services Specialist, your responsibilities would include, but would not be limited to:

• Reviewing policies, developing procedures, standards, and guidance for space utilization and occupancy in accordance with the General Service Administration (GSA), the Justice Management Division (JMD), and the OIG requirements.
• Advising the Director on potential issues, including risk, and operational impacts.
• Preparing recurring reports, analyses, and briefings on facilities program status, utilization metrics, and compliance.
• Coordinating and provides technical support to a range of administrative services programs supporting OIG operations.
• Supporting the administration of the OIG parking program, including development and implementation of policies and procedures, eligibility determinations, issuance of permits, and maintenance of accurate records.
• Reviewing and analyzing program operations to identify inefficiencies, recommends improvements, and implements solutions to enhance effectiveness and compliance.
• Providing day-to-day technical leadership and coordination of team activities in support of OAS administrative programs.
• Representing OAS in interactions with OIG leadership, JMD, and GSA.
• Representing the team in meetings with internal and external stakeholders and communicates team findings and recommendations.
• Coordinating, distributing, and monitoring workload among team members based on priorities, complexity, and individual competencies.
• Monitoring work in progress and reviewing completed work for quality, accuracy, and compliance with established policies, procedures, and standards.
• Working directly with the Director, relaying priorities, guidance, and feedback to the team.

Salary

• $143,913 - $187,093/year

Conditions of Employment

• You must be a U.S. Citizen or National.
• You must be registered for the Selective Service, if applicable.
• You must successfully pass and are subject to random drug screenings.
• You must meet all qualification requirements by the closing date of this announcement.
• You may be subject to a probationary period.
• You must be able to obtain and maintain a security clearance.

Qualifications

Probationary Information :
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period OR 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- Your performance and conduct.
- The needs and interests of the agency;
- Whether your continued employment would advance organizational goals of the agency or the Government; and- Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Specialized Experience:
To qualify for this position at the GS-14 grade level, you must have one year of specialized experience equivalent to the GS-13 grade level obtained in the public or private sector. (Specialized experience is paid or unpaid experience which has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position.) Examples of specialized experience include such duties as:

1. Advising senior management on strategic planning initiatives, resource, allocation, workforce management, and operational risks.
2. Lead implementation, development and continuous improvement in policies, procedures, and service delivery standards to enhance organizational effectiveness.
3. Identify staff training needs and provide or arrange training to enhance technical and team performance.
4. Preparing briefings, recurring reports and analysis on facility program status, metrics, utilization, and compliance.
5. Managing and coordinating oversight of telecommunications, subscription services, purchase card holder, and other administrative service contracts.

Education There is no substitution of education for experience is permitted. Other Information DOJ EEO Statement/Policy: http://www.justice.gov/jmd/eeos/08-eeo-policy.pdfAs the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov. Required Documents

• Resume
  • Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• SF-50 documentation (if applicable)
  • Must show (most recent Promotion, Within Rate Increase, or Appointment/Conversion SF-50 or Notification of Personnel Action if you are applying as a current or former Federal Employee) you have acquired competitive status, and the highest grade or promotion potential you held. Award SF-50's are not acceptable alone as they do not show your grade and step.

• CTAP/ICTAP documentation (if applicable)
  • Interagency Career Transition Assistance Plan (ICTAP): The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/ctap/index.asp.

• • The Career Transition Assistance Plan (CTAP): provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/ctap/index.asp.

• Veterans' Preference documentation (if applicable)
  • If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
  • If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.

• Schedule A documentation (if applicable)
  • Schedule A: DOJ welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. DOJ also encourages eligible Schedule A applicants to submit their resumes.

How to Apply

The complete Application Package must be submitted by 11:59 PM (EST) on 06/23/2026 to receive consideration.

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can reuse the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.