Service Navigator, Bridge to Re-Entry

POSITION SUMMARY:

The program is fast paced serving 150 homeless people a day. This is the only centralized day center in Downtown San Jose where our un-housed community receive service navigation and basic needs. The service navigator is part of a team comprised of a program manager, housing navigators, service navigator, health professionals, and a director. This is a full-time, in person, position, M-F, 9:00AM – 5:00PM, located at our drop-in office called The Window.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide individuals their mail, register them to receive mail, purge and file mail.
• Assist United States Postal Officers bring mail inside the building including UPS, FedEx, GLS, DHL, and Amazon.
• Assist clients with becoming housing document ready, e.g., ID and Birth Certificate.
• Assist clients accessing CCSCC John XXIII Gardner Healthcare Clinic for the homeless.
• Assist clients registering and accessing CCSCC Senior Nutrition hot meal program.
• Provide Service Navigation connecting clients with on-site services, services within CCSCC agency, and services in the community.
• Update Homeless Service Resource hand-outs and postings on The Window.
• Assist clients using the telephone landline and or lap top regarding appointments, Social Security Department, Employment Development Office, Santa Clara County Social Services, Parole/Probation check-ins, Street Outreach Housing Case-Managers, Shelter Placement Hotline, Suicide Crises Hotline, Substance Use Treatment, Behavioral Health Services.
• Provide basic needs, hygiene, sandwiches and emotional support, building trust during interactions and client behavioral de-escalation as needed.
• Refer eligible homeless individuals to the county’s reentry center for assessment for CCSCC Bridges of Hope (BoH) reentry case-management services.
• Provide Homeless verification with Office of Supportive Housing (OSH) leading to permanent supportive housing.
• Welcome Probation and Parole officers into The Window office area facilitating communication as they check-in on their clients.
• Assist street outreach housing case-mangers connect with their clients.
• Assist Bridges of Hope with case-management as needed including BSCC reentry.
• Attend meetings and trainings. Maintain professionalism and confidentiality.
• Coordinate volunteers donating sandwiches and hygiene including assisting volunteers with a push cart, unloading donations.
• Assist San Jose State University Nurses curbside wellness tables, including other curbside projects.
• Assess Homeless status via VI-SPDAT assessment tool as needed.
• Provide data entry, grant reports, monitor BoH gift cards in the safe.
• Supervise volunteers, Interns, Community Health Workers providing evaluations at the end of service
• Maintain a safe, healthy, learning environment, keeping area organized and clean.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Any combination of High School Diploma, GED, Bachelors, Community Health Worker or other allied health fields and two years relevant experience with target population.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate with a very diverse vulnerable population.
• Reach 5ft to put mail away in mail boxes.
• Proficiency in business applications, Microsoft Office suit, Excel and Data Entry
• Ability to lift 25 lbs.

OTHER QUALIFICATIONS:

• Criminal background check via livescan fingerprint.
• Must have TB test performed and submit results.
• Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS:

• Work will be conducted indoors and outdoors at off sites related to the agency within Santa Clara County.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• This is a full-time, non-exempt position. Some evenings and weekends may be needed due to program needs.
• Funding for this position is approved up to June 2028. 

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.