Employee Relations Manager

 

About ABC Legal Services:

ABC Legal Service is proud to be the nation’s trusted industry leader in legal services. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

Headquartered in Seattle, we are a team of 700 employees with 12 offices nationwide in major markets such as Los Angeles, Oklahoma City, Atlanta, Brooklyn, and Washington D.C. We’ve been successful in this unique business for nearly 50 years and continue to advance our technology and business processes to remain years ahead of what our competition can offer.

Job Overview

We are seeking an experienced Employee Relations Manager to help foster a positive, respectful, and legally compliant work environment. This role serves as a neutral advisor who bridges communication gaps between team members and leadership, addresses concerns, resolves disputes, and ensures alignment with company standards and applicable laws. The specialist promotes a culture of trust and fairness through investigations, coaching, and process improvement.

Key Responsibilities:

• Serve as a liaison between leadership and process servers to address questions, concerns, and feedback.
• Resolve disputes or complaints in a timely, fair, and confidential manner.
• Monitor compliance with service procedures, legal standards, and company expectations.
• Assist with onboarding and provide ongoing support for new contractors in the field.
• Conduct check-ins and performance reviews to ensure accountability and professionalism.
• Recommend policy or process improvements based on feedback and observed trends.
• Support in-person events, team meetings, and training sessions as needed.

Qualifications: 

• Ability to clearly convey ideas and listen actively across all levels of the organization.
• Skilled in building trust and managing relationships.
• Proficient in evaluating complex issues and offering effective solutions.
• Familiarity with legal standards related to workplace issues, including discrimination and wage compliance.
• Experienced in mediating disputes and finding collaborative solutions.
• Understanding of HR protocols, including discipline, performance, and termination procedures.
• Capable of identifying trends and informing decisions using employee relations data.
• Bachelor’s degree in Human Resources or a related field is preferred.

Compensation, Benefits & Perks: 

• Competitive salary
• Health Insurance - Medical, Dental, Vision, FSA 
• 401(k) with 5% match 
• 3 Weeks Paid Time Off & Paid Holidays 

Schedule: Monday through Friday, 8am to 5pm, hybrid in Seattle, WA 

Salary Range: $95,000 to $125,000

Salary

• $95,000 - $125,000