Intake Specialist

About the Role
Intake Specialists are part of a devoted and exceptionally important team at The Advocates. It is a sales-focused team who speak on the phone with potential clients to understand their needs, help them feel comfortable, position our firm as a solution to their needs and sign them as new clients. While this is a sales position, there are no cold-calls required, you will be working with clients who have reached out to us.  

Who We Are 
The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.  

The PNW branch, headquartered in Seattle, WA has branches in Portland, OR and Spokane, WA and works with clients through out Washington and Oregon.  

Learn more about us at our website! https://www.advocateslaw.com/ 

The Perfect Fit:  

We are looking for an empathetic, sales-focused person who wants to help make a difference in people’s lives. Our clients are often going through a very difficult time after injury or personal loss, so a good fit for this role would be someone who can balance helping them understand the professional role the Advocates can have with their case alongside a warm and empathetic understanding of their situation.  

This Career will be Fulfilling if You: 

• Enjoy helping injured people who are going through a difficult time 

• Are driven by goals and hungry to succeed 

• Can quickly interpret emotional conversations to get to the root of an issue 

• Remain steady and supportive during emotional conversations 

• Are a good listener and people go to you for advice 

• Think strategically and can juggle multiple priorities at once 

Key Responsibilities   

• Engage new inbound leads quickly via phone, text, and email 

• Manage and track prospects using lead management software 

• Schedule and conduct detailed phone interviews to assess case potential 

• Qualify potential clients, overcome objections, and guide them through onboarding 

• Collect evidence and open new cases in case management software 

• Be able to work independently to handle a high volume of calls and texts, while pivoting between tasks with ease 
   

Experience and Professional Background 

• Minimum of 2 years in sales, customer success, account management or client onboarding (required) 

• Experience in a fast-paced office environment (required) 

• History of exceeding goals and metrics 

• Associate's degree or higher (preferred) 

• Professional services or B2C experience a plus 

• No legal experience needed! 

Compensation:  

• $25-$28 / hour guaranteed full-time 
  • Bonus Potential: Up to $15,000/year 

• Quarterly performance-based bonuses  

• 401(k) (after 1 year employment) 

• 100% employer paid Health, Vision, Dental (buy ups available) 

• Employee Assistance Program  
• Commuter/Metro Card Program