Business Systems Analyst

This Business Systems Analyst plays a key role in assisting the management IT operations, procurement, and project delivery to support efficient service execution across the organization. This position leads the full lifecycle of work orders with the Managed Service Provider (MSP), ensuring process integrity, SLA compliance, and alignment with business goals.

The Analyst supports over 90 annual procurements, overseeing the development of solicitations and invoice reconciliation to ensure financial and contractual accuracy. They also contribute to strategic financial planning by tracking budgets, forecasting expenditures, and managing Azure and MSP spending across 25 IT programs.

Additional responsibilities include supporting Shared Services operations, maintaining vendor documentation, and leading small to mid-sized projects through planning, execution, and closeout. The role emphasizes cross-functional coordination, documentation accuracy, and continuous process improvement to drive operational excellence.

The Judicial Council
The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations.

Duties

• Lead and take full ownership of the end-to-end management of IT work orders supporting projects delivered through the Managed Service Provider (MSP). This essential function ensures strategic oversight, operational efficiency, and strict adherence to contractual obligations, while aligning technical execution with enterprise-wide IT and business goals. The role is critical to maintaining service integrity, optimizing delivery processes, and ensuring accountability across all phases of work order execution.
• Provide analytical and technical support in the development of procurement solicitation documents for JC IT Core Services and manage the verification and reconciliation of vendor invoices, supporting over 90 annual procurements and associated invoicing activities to ensure contractual and financial compliance.
• Support strategic financial planning by monitoring and analyzing budgets, generating financial reports, and developing accurate expenditure forecasts and resource projections for IT programs leveraging MSP services and Azure cloud consumption.
• Support the efficient daily operations of the Shared Services unit and ensure effective management of vendor contracts and performance. This includes monitoring service delivery, maintaining operational documentation, and overseeing vendor compliance to promote operational excellence and contractual accountability.
• Create, manage, and continuously improve procedural, technical, and project-related documentation to support effective project delivery, operational consistency, and compliance with organizational and industry standards.
• Oversee the end-to-end delivery of small to medium-sized IT and business projects by leading the planning, execution, and closeout phases—ensuring alignment with scope, schedule, and budget while driving cross-functional collaboration and measurable outcomes.

Salary

• $7,294 - $10,942/month

Qualifications

Bachelor’s degree and three (3) years of experience providing technical and business process support
and analysis for systems/applications.

An additional four (4) years of professional experience as noted above may substitute for the bachelor’s degree. Or additional directly related experience and/or education may be substituted on a year-for-year basis.

OR

Three (3) years as a Business Systems Coordinator, or two (2) years as an Associate Analyst in the
assigned field with the Judicial Council of California, or three (3) years of experience performing the
duties of a class comparable in the level of responsibility to that of a Business Systems Coordinator,
or two (2) years as an Associate Analyst in the assigned field in a California superior court or
California state-level government entity.

Desirable Qualifications:
• Excellent customer service skills
• Excellent communication skills
• Excellent presentation skills
• Excellent written skills
• Excellent Microsoft Office 365 skills including Project and Visio
• Excellent time management skills
• Experience in vendor and contract management for information technology products and services
• Experience with managed service providers
• Experience in industry-standard project management methods, tools, techniques and processes.
• Experience in change management practices
• Experience in budgeting practices, including within state government
• Experience with data centers and infrastructure projects
• Knowledge of software development lifecycle
• Strong organizational skills
• Knowledge of public sector or court operations

Other Information

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

How to Apply

This position requires the submission of our official application, a cover letter, responses to the supplemental questions, and a resume. To ensure consideration of your application for the earliest round of interviews, please apply by 5PM on Saturday, August 9, 2025.

To complete the online application, please click the Apply for Job button.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. 

Benefits

Some highlights of our benefits package include:
• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• FlexElect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)

Equal Employment Opportunity

The Judicial Council of California Is an Equal Opportunity Employer.