Supervisory Veterans Service Representative (AVSCM)

The Supervisory Veterans Service Representative (AVSCM) position is located in the VBA Philadelphia Regional Office, Philadelphia, PA. The Assistant Pension Management Center Manager is responsible for the administration and management of the Pension Management Center providing information and assistance to veterans and their dependents regarding veterans' rights and benefits under laws administered by VA and other agencies.

Duties

The Supervisory Veterans Service Representative (Assistant Pension Management Center Manager) shares in the responsibility of managing Pension Management Center (PMC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders. The incumbent:

• Plans, organizes, coordinates, directs and controls the work of the Division.
• Revises and develops work methods to support division priorities.
• Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
• Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
• Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
• Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
• Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.

Salary

• $134,468 - $174,811/year

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time-in-grade:
Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-14 position you must have served 52 weeks at the GS-13 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

Specialized Experience:
To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Specialized experience is characterized by a thorough knowledge of general laws affecting veteran's Compensation and Pension benefits, and a full and complete knowledge of the laws, regulations, precedent opinions of the Court of Veterans Appeals, authoritative opinions of the General Counsel, and the procedural requirements affecting the entire field of Compensation and Pension benefits programs. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates (including managers and coaches) and to operate and manage a successful Veterans Service Center.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. Education There is no educational substitution for the GS-14 level. Other Information

Work Schedule: Regular office hours; Monday - Friday 8:00am - 4:30pm
Title/PD#: Supervisory Veterans Service Representative (AVSCM) GS - 14; PD 37977A
Relocation Benefit: Relocation with BVO is authorized
Financial Disclosure: not required.
Supervisory Probationary Period: This is a supervisory/managerial position. If appointed to this position, you must serve a one-year probationary period, unless you have already completed one as a supervisor or manager.
Promotion Potential: This position is advertised at the full performance level.
Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about CTAP eligibility can be found here.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf."

Required Documents

The following documents are required for all applicants:

• Resume
• SF-50/ Notification of Personnel Action

Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:
Current Federal Employees:

• If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.
• To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
• If you previously held a higher grade, you must also submit an SF-50 showing that grade.

Resume

• Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
• For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
• If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Applicants claiming CTAP eligibility must also submit:

• Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
• Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
• Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
• Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.

In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.

How to Apply

To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/12610620 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.
The complete application package must be submitted by 11:59 PM (EST) on 11/29/2024 to receive consideration.
1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click submit my answers to submit your application package.
Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits