Assistant Director, Informal Complaints and Resolution, CM-0260-00

This position is located in the Office of Equal Employment Opportunity (OEEO), Informal Complaints and Resolution Section of the Federal Deposit Insurance Corporation in Washington, D.C. The OEEO implements effective strategies and proactive measures to ensure equal opportunity and the prevention of discrimination for any employment, program, training or activity conducted by the FDIC. Salary reflects a pay cap for this position of $277,500.

Duties

The Assistant Director, Informal Complaints and Resolution, plays a pivotal role in managing a team counseling and processing EEO informal complaints adhering to defined timelines, policies and procedures.

•  Manages the Informal EEO Complaint Counseling Program, ensuring timely processing, quality counseling services, and compliance with all regulatory requirements.
•  Leads the FDIC’s EEO Alternative Dispute Resolution (ADR) Program, developing and implementing innovative strategies to increase early resolution and support a model ADR framework.
• Develops and implements data-driven metrics to assess informal complaint trends, ADR utilization, and program effectiveness, providing regular reporting to senior leadership.
• Provides expert guidance, briefings, and presentations to FDIC leadership, management, and employees regarding ADR outcomes, informal complaint activity, and program performance.
•  Develops and implements comprehensive EEO and ADR training for the workforce, including annual NO FEAR Act training, EEO complaint process training for new employees, and EEO best practices training for supervisors.
• Supervises a multidisciplinary team of EEO professionals, ensuring clear performance expectations, ongoing feedback, and alignment with FDIC EEO program goals.
• Leads the development, revision, and communication of EEO policies and procedures related to informal complaints, counseling, and ADR, ensuring alignment with legal and regulatory standards.
• Develops, recommends, implements and communicates new and modified OEEO policies and procedures. Partners with other managers and executives in the OEEO to ensure policies and procedures align with investigative, EEO formal complaint, and legal processes and procedures.
• Participates in special assignments and efforts, including review of recommendations, internal policy, internal standard operating procedures, correspondence, and other work products, which result in the production and delivery of work products and services to the organizations.
• Communicates changes to subordinate staff. Ensures employees readily adapt to changes and provide training and education in a manner best suited for the audience.
• Exercises supervisory personnel management authority and performs the full range of performance management duties to include: planning, assigning, and reviewing work products of subordinates; establishing guidelines and performance expectations; and, evaluating work performance and providing feedback to others on their performance. Applies effective supervisory practices to oversee staffing, performance management, coaching, and development of EEO staff.  

Salary

• $183,754 - $277,500/year

Conditions of Employment

2-page Resume Requirement: Please limit your résumé to 2 pages (minimum 10-point font).  If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.

Registration with the Selective Service.

U.S. Citizenship is required.  

Employment Conditions.

High Risk - Background Investigation (BI) required.

Employee may be relocated to any duty location to meet management needs.

Qualifications

To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, and concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., the number of employees supervised). Leadership experiences identified must have been performed in an official supervisory role.

Leadership Experience 1: Experience in coordinating the work of employees in a work unit, including assigning and evaluating work; setting priorities, timelines, and expectations; and monitoring progress against goals; AND
Leadership Experience 2: Experience in setting performance expectations; assessing employee performance; providing recognition and rewards; providing feedback and development opportunities; addressing performance or conduct issues; and participating in recruitment and hiring activities; AND

Technical Experience 1: Experience interpreting or applying Title VII of the Civil Rights Act of 1964 and the EEOC, regulations, directives, policies and guidelines to plan, execute, and oversee equal employment opportunity individual and class discrimination informal complaints; AND
Technical Experience 2: Experience leading collaborative efforts to change EEO policies and programs for a large agency or organizations, including coordination in researching and evaluating gaps or needs, gathering data and information, developing and interpreting findings, developing and presenting recommendations and assisting with implementation; AND
Technical Experience 3: Experience communicating at the managerial and technical levels in drafting, reviewing, and editing a variety of EEO- related documents, including, but not limited to, letters, memoranda, decision papers, employment-related contractual agreements, and reports.

Education There is no substitution of education for the experience for this position. Other Information If selected, you may be required to serve a probationary or trial period as applicable to appointment type. During the probationary or trial period, you will be evaluated for fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. To read about your rights and responsibilities as an applicant for Federal employment, click here. If selected, you may be required to serve a supervisory/managerial probationary period. This position is a Corporate Manager, CM-00, which is equivalent to above the CG/GS-15. This is a recommended minimum Step 9 position. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement. FDIC Corporate Managers (CM) are in the Federal competitive service and not in the Senior Executive Service (SES). Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Required Documents If you are applying under any special hiring authority you MUST submit proof of eligibility with your application. Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application: 2-page Resume Requirement: Please limit your résumé to 2 pages (minimum 10-point font). If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here. You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' eligibility. SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES, i.e. SCHEDULE A: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g., VA, etc.) that issues or provides disability benefit. THE DOCUMENTATION MUST INCLUDE: a statement that you are eligible based on one of the following: severe physical disability, an intellectual disability, or a psychiatric disability. To view sample Schedule A proof of disability letters, click here, and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status. CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action, that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24); and (2) position occupied in the competitive service (code 1, in block 34), and the pay plan, series, grade and salary for the position you are relying upon to be considered for this position. If reinstatement eligible include your Career/Career-Conditional SF-50. To be considered as a noncompetitive eligible candidate, the SF-50 must show the highest grade level or full performance level the applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. EXCEPTED SERVICE EMPLOYEES: Your current agency must have an interchange agreement with OPM (for a list of agencies with current interchange agreements please click here); Excepted service appointees without an interchange agreement are eligible to use any other applicable special appointing authorities or must apply under the public non-status announcement for consideration. CURRENT OR FORMER CAREER SES MEMBERS: You are eligible for reinstatement to a competitive service position if you were previously employed under a career or career-conditional appointment prior to the SES appointment. SES members without competitive service career status are eligible to use any other applicable special appointing authorities or must apply under the public non-status announcement for consideration. Multiple SF-50s showing current or former career SES appointment and proof of career or career-conditional tenure must be submitted by the closing date to receive consideration as a status applicant. Both SES and Competitive Service SF-50s must be uploaded as one document to avoid overriding your first attachment or upload one SF-50 under the “SF-50” placeholder and the other under the “other supporting documentation” placeholder. If you have any questions regarding which SF-50s to submit or how to upload them, it is highly recommended that you contact the person listed on this job opportunity announcement before the closing date. FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. How to Apply

To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.

To apply for this position, you MUST provide a complete application package.

Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.

You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Benefits In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors. To find out more, click here.