Digital Reputation Specialist

What makes The Harris Law Firm voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and a winner of the Best Places to Work Award?

With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, and strategic and deliberate care for our community and beyond, The Harris Law Firm’s culture truly is unrivaled. Our WeCare® initiative encourages our employees to take care of our clients, our community, and ourselves. Being active in Denver's business and charitable communities, we have a strong and historic ethic of pro bono service. Although our well-established and highly acclaimed family law boutique is one of the largest in our practice area in the region, we pride ourselves on being a collaborative, congenial environment. We focus on our clients' welfare and dignity, and we have a goal of settling our cases and protecting children. In our team-like atmosphere, you are sure to find a culture of collegiality, mutual support, and encouragement.

• We offer a full package of benefits including a 401(k) match and health insurance and company covered STD, LTD, AD&D and parental leave.
• Regular training and professional development opportunities.
• Earn 80 hours of PTO in your first 12 months then jump to 120 hours of PTO in the following year. 
• The Harris Law Firm is an equal-opportunity employer.
  
   

What does our Digital Reputation Specialist do? 

The Digital Reputation Specialist is responsible for building, maintaining, and managing The Harris Law Firm’s positive online presence. This role involves monitoring online content, addressing reputation risks, engaging with audiences, and collaborating with the marketing team to develop effective strategies. The ideal candidate will play a key role in fostering trust and enhancing the firm’s online reputation.

Reputation Management:

· Build, maintain, and manage a positive online presence and reputation.

· Monitor and analyze online content related to The Harris Law Firm, including social media, search engines, blogs, and forums.

· Address criticisms or negative comments with professionalism and accuracy.

· Prevent and repair online reputation threats through strategic responses.

· Understand and manage online identities for all firm attorneys.

Content Creation and Social Media Management (all done with the team):

· Impact on the firm’s social media accounts, ensuring engaging and consistent content. (with the team)

· Help to develop and publish social media posts, blogs, and forum content.

· Suggest and create blogs, webinars, and other content based on reputation analysis.

· Schedule and promote positive content to build trust.

Analytics and Reporting:

· Analyze online statistics, trends, and subsets by site, rating, and keyword.

· Track and evaluate review and survey data to identify trends and anomalies.

· Coordinate monthly reviews and performance reporting of online reputation metrics.

Collaboration and Strategy:

· Facilitate strategies to amplify positive online content and minimize the impact of negative feedback.

· Work with the marketing team to enhance and measure the effectiveness of reputation strategies.

· Plan, strategize, and implement solutions for online reputation threats.

· Performs other duties as assigned

What you bring to the team!

· Bachelor’s   degree in Marketing, Communications, Public Relations, or a related field.

· 3+   years of proven experience in online reputation management, social media   management, or a similar role.

· Experience   with social media platforms, analytics tools, and SEO principles.

Knowledge/Skills:

· Strong   written and verbal communication skills.

· Proactive   problem-solving abilities and attention to detail.

· Ability   to manage sensitive or critical online feedback professionally.

· Analytical   skills for data-driven decision-making.

· Creativity   and ability to develop fresh ideas for online campaigns.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job the employee is regularly exposed normal business office environment. The ability to share workspace, travel by car or train, dress in proper business attire, attend meetings and meet deadlines are all requirements of this position.