IT Supervisor II

Under the guided direction of the Information Technology Manager I, the IT Sup II will be responsible for the daily operation and logistics of the Technical Assistance Center (TAC) - Local. The TAC – Local is responsible for the primary IT helpdesk support provided to the Office of the Attorney General (AG) Staff in the greater Sacramento area. In this capacity, the IT Sup II over the assigned TAC section plans, organizes, and directs the daily activities of helpdesk staff located in the greater Sacramento area. This position may require frequent travel to several offices to meet and plan activities with remote staff. Further, this position will work in direct cooperation with their reporting ITM I to develop and enforce standards in personal computer, printer, and software needs for the Department of Justice.

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https://www.surveymonkey.com/r/P7X675V

You will find additional information about the job in the Duty Statement.

Salary

• $8,504 - $11,395/month

Qualifications

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong background in desktop support (Windows, Microsoft 365, printing, mobile devices, VPN)
• Network troubleshooting skills (basic LAN/WAN, TCP/IP, VPN, DNS)
• Proficiency in IT service management (ITSM) systems (e.g., ServiceNow, Ivanti)
• Working knowledge of Active Directory, Group Policy, and user account administration.
• Knowledge of endpoint management systems (e.g., SCCM, Tanium, Intune, JAMF)
• Network troubleshooting skills (basic LAN/WAN, TCP/IP, VPN, DNS)
• Experience supporting remote and hybrid environments
• Ability to coach, mentor, and develop team members
• Skilled at managing priorities, escalations, and service-level expectations
• Strong interpersonal and communication skills with both technical and non-technical staff
• Excellent problem-solving and decision-making skills
• Ability to analyze trends in support requests and identify improvement opportunities
• Comfortable with documentation, reporting, and process standardization
• Ability to work under pressure, including during critical incidents or system outages
• Ability to manage and motivate teams, delegate tasks, and oversee daily support operations
• Experience creating schedules, setting performance goals, and conducting performance reviews
• Experience coordinating desktop rollouts, migrations (e.g., Windows 11), or large-scale deployments

Other Information

Additional Documents

• Job Application Package Checklist
• Duty Statement

Department Information

This position is located in the California Justice Information Services Division, Technology Support Bureau, Enterpise Operations Support Branch, Technical Assitance Center Local, Local Support Section.

Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.

For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov.

Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.

Special Requirements

A fingerprint check is required.

Clearly indicate JC – 486394 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Applying electronically is highly encouraged.

A background check is required (if applicable).

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/15/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How to Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Mail in-CJIS Divisions
Attn: Alyssa Davis JC-486394
PO Box 160608
Sacramento, CA 95816-0608

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Drop off- CJIS Divisions
Alyssa Davis JC-486394
4949 Broadway
Sacramento, CA 95820
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Alyssa Davis
(000) -
Alyssa.Davis@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

The Statement of Qualifications is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length, single-spaced, 12 pt Arial font. Failure to follow instructions may result in disqualification.

1. Detail your experience in analyzing and optimizing IT support processes to improve efficiency and reduce resolution times.
2. Explain your approach to providing excellent customer service and fostering positive relationships with end-users.
3. Discuss your experience in leading and supervising a team, including training, performance management, and conflict resolution.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Benefits

Benefit information can be found on the CalHR website and the CalPERS website.