Receptionist - Law Office

What makes The Harris Law Firm voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and a nominee for Denver BizJournal’s Best Place to Work?

With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, and strategic and deliberate care for our community and beyond, The Harris Law Firm’s culture truly is unrivaled. Our WeCare® initiative encourages our employees to take care of our clients, our community, and ourselves. Being active in Denver's business and charitable communities, we have a strong and historic ethic of pro bono service. Although our well-established and highly acclaimed family law boutique is one of the largest in our practice area in the region, we pride ourselves on being a collaborative, congenial environment. We focus on our clients' welfare and dignity, and we have a goal of settling our cases and protecting children. In our team-like atmosphere, you are sure to find a culture of collegiality, mutual support, and encouragement.

• We offer a full package of benefits including a 401(k) match and health insurance and company covered STD, LTD, AD&D and parental leave.
• Regular training and professional development opportunities.
• Earn 80 hours of PTO in your first 12 months then jump to 120 hours of PTO in the following year.
• The Harris Law Firm is an equal-opportunity employer.

What does our receptionist do?

The Receptionist position controls access to the Denver Office by greeting guests, notifying Firm employees of visitors, and being a liaison to delivery personnel and contractors.

• Greets clients, visitors, and guests; determines the purpose for each person's visit and notifies appropriate Firm employee
• Answers incoming calls, forward to appropriate Firm employee and transcribe messages
• Assist with client reception
• Coordinates communication with our back up receptionist software
• Helps manage monthly Birthdays and Anniversaries
• Receives mail, documents, packages and courier deliveries and delivers or distributes items
• Prepare outgoing mail and larger packages for pick up
• Responsible for appearance of reception area to ensure professional presentation
• Assists our Intake team as needed or assigned
  • provides our potential clients the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and ability to investigate to the root of their legal issues
  • Collaborate and support fellow Intake Coordinators to be sure all client needs are met in a timely fashion. This may include supporting clients that are not assigned to you, filling in when colleagues are away, stepping in if a colleague is overwhelmed, etc.
• Performs office administration tasks as needed
• Performs other duties as assigned

What you bring to the team...

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Basic understanding of administrative and clerical procedures and systems
• Proficient in Microsoft Office Suite and ability to learn new programs
• Excellent organizational skills and attention to detail
• Associate’s degree or equivalent job experience
• Three to five years of experience in customer-facing roles

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job the employee is regularly exposed normal business office environment. The ability to share workspace, travel by car or train, dress in proper business attire, attend meetings and meet deadlines are all requirements of this position.