Office Services Coordinator, Grade N16

WHO WE ARE

The Montgomery County Government Office of the County Attorney is among the premier local government legal offices in the United States. Representing one of the nation’s largest local governments, with an annual budget that presently exceeds $7 billion, attorneys in Office of the County Attorney are called upon to handle a wide variety of matters, many of which involve exciting and novel areas of the law. The Office provides legal advice and representation to all County departments, agencies, instrumentalities boards and commissions, including the County Council, and all their employees. A full description of the Offices work is available here: https://www.montgomerycountymd.gov/cat/index.html

The Office also provides legal defense for cases involving Montgomery County and other governmental entities which participate in the Montgomery County Self-Insurance Program (including the Board of Education for Montgomery County, Montgomery College, and the Housing Opportunities Commission) and all their employees.

WHO WE ARE LOOKING FOR

The Office of the County Attorney is excited to welcome candidates interested in joining our dynamic Finance and Procurement Division as an Office Services Coordinator for the Debt Collection Unit. We are searching for a dedicated professional with a background in governmental collections and a solid understanding of debt collection practices and procedures. The ideal candidate will have hands-on experience with accounts receivable, property tax processes, and code enforcement. Familiarity with lawsuit preparation, the Maryland Electronic Court (MDEC)and State Department of Assessments and Taxation (SDAT)systems, the MUNIS accounting platform, and GAAP policies and procedures are highly valued. Additionally, candidates should possess strong research skills and the ability to conduct thorough investigations into collection matters. This includes gathering and analyzing financial records, verifying ownership and assets, and staying current on relevant laws and regulations to support effective and compliant debt recovery actions. If you are passionate about public service and eager to contribute your expertise to a collaborative team, we encourage you to apply and become an integral part of our mission. 

In addition to the core responsibilities, this position plays a vital role in supporting the division by answering phones, assisting walk-in clients, and responding to client inquiries. 

The primary responsibilities of the position are:

• Serve as a point of contact for the unit by professionally answering phone calls and welcoming walk-in clients, ensuring all interactions are handled with courtesy and efficiency.
• Assist with accounts receivable by accepting and processing payments, maintaining accurate financial records in accordance with established protocols.
• Provide clients with comprehensive assistance regarding their individual debt situations, offering knowledgeable responses to queries related to county debt obligations.
• Complete the following tasks within the case management system: accurately enter case data, manage all related email correspondence, and scan documentation into both the internal court docket and case management systems to ensure efficient case recordkeeping. Additionally, open and close cases in the case management system as needed.
• Submit electronic filings through the District Court MDEC System, ensuring compliance with relevant legal procedures and deadlines.
• Conduct in-depth research related to debt collection, ensuring clients receive accurate, up-to-date information and robust support throughout the recovery process.
• Carry out a variety of administrative duties to support the division’s debt collection activities, contributing to the overall effectiveness and compliance of the unit.

• Education: Graduation from high school or High School Certificate of Completion recognized in the state of Maryland.
• Experience: Four (4) years of progressively responsible office support experience.
• Equivalency: An equivalent of education or experience may be substituted. 

Preference for interviews will be given to applicants with experience in the following: 

• Demonstrated proficiency in Microsoft 365, SharePoint, and the ProLaw Case Management System. 
• Comprehensive understanding of the District Court system. 
• Experience in finance, with a focus on accounts receivable processes. 
• Thorough knowledge of local government law and regulations. 
• Ability to manage exposure to sensitive or challenging subject matter with professionalism. 

• Experience working in a finance, accounting, or comptroller office, with a focus on accounts receivable and debt collection processes
• Experience working in a legal office setting

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG)  is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.