Application Support Analyst

Job Posting Title

Agency

Supervisory Organization

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Job Type

Compensation

Job Description

Internal Position Title:                     Application Support Analyst

FLSA Status:                                     Exempt

Supervisor:                                        Technology Director

Applications Accepted Until:          October 30, 2025

Salary:                                                $50,000 - $55,000

JOB DESCRIPTION

The Application Support Analyst, at the direction of the Technology Director, performs primary application support and training for the statewide District Attorneys’ Prosecutor Case Management System (PCMS) and other DAC core applications. Under general supervision and with high-level technical expertise, the Application Support Analyst will monitor day-to-day operation of the PCMS and other in-house and COTS applications. Application Support Analyst will work with stakeholders and vendors to improve performance, ensure consistency, and initiate platform-appropriate change control processes.

RESPONSIBILITIES

• Performs tasks as assigned by the Technology Director and/or Applications Support Team Lead.
• Interfaces with system users to understand and document business requirements, solves operational problems, and delivers quality solutions.
• Develops, plans, and delivers formal and informal end user training.
• Prepares technical/procedural documentation.
• Customizes application software installations to meet requirements for system operation, security, and appearance.
• Maintains database code tables for correct and efficient operation of the systems.
• Performs necessary statute table updates as required by District Attorneys.
• Performs on-site training and set-up of the PCMS application at district locations, including loading reference tables and user accounts.
• Conducts continuous programming of standard legal document templates to comply with state law and user requests.
• Develops and maintains custom reports to meet district attorney requirements.
• Performs configuration, maintenance, and other tasks related to the SQL database.
• Performs ad-hoc SQL queries, as needed.
• Acts as liaison with other entities regarding PCMS data interface issues.
• Works with software vendor to research and report PCMS software issues and problems, and communicates enhancement requests from IT Division customers.
• Coordinates support activities with other application support analyst(s), database administrator, and system administrator under direction of the IT Director.
• Attends meetings as required.
• Performs other duties as related to information technology systems.

QUALIFICATIONS

• 1-2 years of experience in software development.
• Bachelor's Degree in Information Technology or related technical field.
  • A degree from an accredited college or university in information technology management or two years’ relevant experience.  Experience may substitute for education on a year-for-year basis as follows: graduation from high school or equivalent and four years working in relevant area of expertise.
• Experience in System support and configuration.
• Experience in Report Writing.
• Experience with scripting languages such as Velocity, Python, PowerShell.
• Experience in writing SQL statements.
• Excellent written and verbal communication skills.
• Customer service experience.
• Creative problem-solving skills and a smart, intentional approach to tasks (highly preferred).
• Must work well in a fast-paced environment, balancing on-demand support for issues as they arise with an orderly approach to non-emergent tasks.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and reach with their hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, color vision, depth perception, ability to adjust and focus, and the ability to see clearly at 20 feet or more.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, may work in high or precarious places, and may encounter a risk of electrical shock. This position frequently handles emergency or crisis situations and may be subject to varying and unpredictable situations and work hours. The employee is subject to frequent interruptions, multiple calls and inquiries, and may occasionally handle absentee replacement on short notice. The noise level in the work environment is usually moderate.

Moderate in-state travel and occasional out-of-state travel may be required.

Submit resume and cover letter.

Disclaimer: This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

The Oklahoma District Attorneys Council (DAC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex (including gender identity or expression and pregnancy), national origin, sexual orientation, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. DAC also has a strict no-retaliation policy that prohibits retaliation against individuals who report discrimination or harassment, or who participate in investigations into such conduct. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall transfer, leaves of absence, compensation, and training.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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