Information Technology Specialist (Systems Analysis)

The Information Technology Specialist (Systems Analysis) position is located in the Department of Program Services, Case Management Systems Office (CSMO), Federal Judiciary Digital Services Division. CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and other external stakeholders.

Duties

The Administrative Office of the U.S. Courts (AO), Case Management Systems Office (CMSO), Federal Judiciary Digital Systems (FJDS) Division is seeking an experienced Information Technology Specialist (Systems Analysis) to join its team.

The Information Technology Specialist (Systems Analysis) works with product owners and managers in an agile environment to conduct business process, system, and risk analyses; define acceptance criteria; manage projects and backlogs; research bugs; write user stories; and elicit, document, and prioritize requirements.

The incumbent serves on one or more teams of government and contractor IT professionals and interacts with stakeholders across CMSO and the AO, and customers nationwide. The Information Technology Specialist reports to the Chief, Product Development Manager.

The duties of the position may include, but are not limited to:

1. Collaborating with product owners, customers, key stakeholders, and end users to develop and document well-defined, clear, and detailed functional requirements.
2. Developing requirements into user stories and acceptance criteria.
3. Assisting product managers define product scope, vision, and roadmap.
4. Providing system analysis and subject matter expertise on issues and bugs.
5. Developing and maintaining detailed project plans, schedules, and progress reports.
6. Working with stakeholders to define project milestones, deliverables, and resource needs.
7. Identifying project risks and dependencies and proposing mitigation strategies.
8. Monitoring, tracking, and managing project metrics, including key performance indicators.
9. Conducting business process analyses, workflow analyses, and business process reengineering.
10. Creating artifacts as appropriate, including process flows, and business case and scoop documentation.
11. Supporting delivery teams as they develop, test, and deploy solutions.
12. Reviewing delivery team outputs to ensure requirements are correctly interpreted.
13. Defining and executing test cases and documenting current processes and models to understand inefficiencies or gaps.
14. Working closely with all product teams to streamline business processes.
15. Interacting with internal and external stakeholders, IT specialists, contractors, and others to develop and implement optimal technical solutions on time and within budget.
16. Working with product owners, program managers, developers, testers, and end users to ensure application designs meet business requirements.
17. Providing technical assistance and guidance by performing gap analyses, workflow analyses, Analysis of Alternative (AoA) studies, business process modeling, wireframes, and storyboards.
18. Facilitating and providing support for product demonstrations.

Salary

• $84,601 - $160,920/year

Conditions of Employment

CONDITIONS OF EMPLOYMENT:

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non-competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at http://ww.usajobs.gov/Help/working-in-government/non-citizens. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. All new AO employees must identify a financial institution for direct deposit of pay before appointment.
5. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
6. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
7. Relocation expenses may be provided, but only if authorized by the Director of the AO.

Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience performing business analysis, writing user stories and acceptance criteria, eliciting functional and non-functional requirements, documenting business processes, and working in an agile environment. Education This position does not require education to qualify. Other Information

The AO is an Equal Opportunity Employer.

Required Documents

For this job announcement the following documents and/or information are required:

• Resume - Any written format you choose to describe your job-related qualifications.
• Citizenship - Include country of citizenship on resume.
• Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
• Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 03/14/2025 to receive consideration.
To begin, click

• Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
• Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12700815

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

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