Manager of Billing

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Manager of Billing is responsible for the management and operation of multiple billing teams within the firm’s billing sub-department.  The Manager of Billing works closely with the Assistant Director of Billing to ensure that the assigned billing teams maintain compliance with Firm policies and client requirements. Additionally, the Manager of Billing will lead key departmental projects and initiatives and contribute to the training and development of the wider billing team.

Job Responsibilities

• Plays a key role in the employee lifecycle including hiring, developing and performance managing billing staff.
• Ensures the quality and integrity of the client billing process and identifies/implements billing best practices that align with Finance department objectives. 
• Coordinates response to escalated billing issues and works with the team as appropriate to ensure a timely and accurate result.
• Works with the Assistant Director of Billing to elevate the performance of the team and build a culture of proactiveness, accountability and professional growth.
• Manages the billing process for assigned billing teams, including coordination with billing lawyers and team members to ensure deadlines are met; escalates non-compliance with finance/billing policy.
• Works with the Assistant Director of Billing and Billing Compliance team to develop a process to effectively disseminate outside Counsel Guidelines to the billing team.
• Works with the Rates team to advise on changes to rate arrangements and to monitor billing instructions for accuracy.  Provides guidance to the billing team regarding the execution of billing arrangements in 3e.
• Acts as a point of escalation for complex reporting requests.
• Reviews the weekly Ebilling Status Report (ESR) to ensure assigned teams are actioning rejected/unsubmitted invoices as well as keeping billing lawyers apprised of status.
• Collaborates with Collections and Billing Compliance to reduce delays and leakage during the inventory cycle.
• Contributes to monthly department meetings in conjunction with Senior Director of Revenue and Assistant Director of Billing.
• Works with Finance Systems to improve billing system workflows and drive technical enhancements for billing processes. 
• Takes a lead role in addressing aged inventory through Billing Lawyer outreach and collaboration with Department/Practice leaders.  Documents aged WIP and prepares materials for monthly reviews.
• Plays a key role in the annual financial audit process including working with the firm’s accounting function to address audit requests.

Knowledge, Skills and Abilities

• Self-assured, able to have difficult conversations and act decisively
• Ability to supervise multiple teams of 5 – 8 Billing Coordinators, including hiring, training, delegating and performance management.
• Demonstrated ability to communicate clearly and effectively with internal and external stakeholders.
• Demonstrated ability to organize and prioritize work of a highly detailed nature in a dynamic and complex environment.
• Ability to lead projects, communicate progress and manage to deadlines.
• Advanced knowledge of MS suite to produce quality written communications such as memos, spreadsheets, slides, and other standard work documents.
• Advanced knowledge of 3E, eBillingHub and common ebilling vendor sites.

Education

A Bachelor’s Degree in Business, Accounting, or Finance is preferred. Equivalent training and experience may substitute for education.

Experience 

The position requires a minimum of five (5) years of supervisory experience in billing in a law firm or professional services organization. 

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The pay range for this position is $150,000-$180,000. Additional compensation may include a discretionary bonus. Other benefits include healthcare, vision, dental, retirement, and all-purpose leave. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.