Skilled Researcher

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys helping others? If so, read on!

We also offer exceptional benefits, including medical, vision, dental, paid life insurance, paid long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA with firm contribution, 401k matching, and an annual bonus, and room for growth. If this sounds like the right opportunity for you, apply today!

ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP

Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.

At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement.

For more information on our Firm, please visit our website at www.pbfcm.com.

Essential Job Functions:

• Receiving inbound calls and/or make outbound calls to taxpayers to arrange payment agreements
• Responsible for finding contact information and perform research on accounts, research lien holders, and requesting title work and probate as required
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly, and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results
• Position requires training new hires
• Must arrive on time and consistently adhere to schedule

Required Experience:

• Previous office experience required, 1-2 years Call Center Experience preferred, 6 months of experience within the call center at Perdue Brandon Fielder Collins and Mott preferred
• Bilingual skills a plus, Spanish, Vietnamese a definite plus

Required Education:

• High School diploma or equivalent (Required)
• Some college (Preferred)

Preferred Skills

• Decision-making skills – Call Center professionals must be able to work independently and make decisions that balance the interests of the Firm, the customer, and make cost-effective decisions.
• Creative problem-solving skills – Every call is different, responding to these challenges demands quick and creative solutions.
• Ability to effectively deal with difficult people – Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact.
• Little need for control – People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress – Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

Work Environment:

This position involves:

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual performance reviews

Physical Demands:

While performing the duties of this job, the employee is regularly required to walk, sit, speak, and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air or car.

Salary

• $16 - $17