Bilingual Case Manager Assistant

The Wilhite Law Firm, a nationally recognized personal injury law firm based in Colorado, is expanding its exceptional team to Dallas, TX. Known for our award-winning service and positive, collaborative work environment, we’re seeking an experienced, detail-oriented Bilingual Case Manager Assistant who thrives in a fast-paced, team-centered setting.

Position Overview: The Case Manager Assistant will play a crucial role in supporting case management processes to help maximize outcomes for our clients. We are looking for a proactive professional with outstanding organizational skills, meticulous attention to detail, and a client-centered approach. This position will work closely with attorneys and other team members, taking initiative to support each case thoroughly from intake through resolution 

Key Responsibilities:

• Obtain, review, and organize medical records and bills, ensuring accuracy and completeness.
• Draft and send client correspondence, including demand letters and rescission/termination letters.
• Coordinate and confirm receipt of demand packages with insurance adjusters.
• Conduct monthly case reviews to ensure all aspects are up-to-date and comprehensive.
• Review, verify, and document client injuries, damages, and other losses for maximum recovery.
• Analyze medical records and bills in detail to prepare accurate demand packages.
• Maintain clear, consistent communication with clients to foster a positive client experience.
• Coordinate with healthcare providers and insurance adjusters to streamline case progression.

Qualifications:

• Minimum of 2 years of experience in a personal injury law office, with specific experience handling auto accident cases.
• Proficiency in English and Spanish is required to effectively communicate with diverse clients.
• Strong critical thinking, time management, and organizational skills.
• Team-oriented mindset with a proactive approach to client support and case management.
• High level of professionalism and the ability to maintain confidentiality with sensitive information.

Benefits:

• Competitive salary with performance-based bonuses; starting at $21-$24/hour
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company matching contributions.
• Flexible Time Off (FTO) policy, including paid holidays.
• Supportive and collaborative work environment with continuous opportunities for career advancement.

Join our award-winning team in Dallas, where you’ll find a supportive environment dedicated to both professional excellence and growth. We look forward to bringing on an exceptional candidate who shares our commitment to outstanding client service and team success.