Legal Self-Help Liaison

State of Michigan

36^th District Court

421 Madison 

Detroit, Michigan 48226-2358

www.36thdistrictcourtmi.gov

JOB ANNOUNCEMENT

Position Available: Legal Self-Help Liaison

A Grant Funded Non-Represented Position

Part-Time (up to 30 hours per week)

Salary: $25.00 Hourly

Application Deadline: May 22, 2026

The Court is looking for a customer service-oriented professional to serve as a member of our legal self-help program. This is an “At Will” Non-Represented Position.

We require at least two years of experience in a court setting or legal profession.

Must possess a demonstrated high level of verbal communication skills with strong interpersonal and engagement skills. We value analytical and problem-solving skills, as well as a demonstrated commitment to serving low-income individuals and underserved populations through lived or learned experience.

Are you a customer service-oriented professional looking for a new challenge? Do you have at least two (2) years of court of legal profession experience? Do you want to be part of a dynamic organization where hard work and commitment are rewarded? If you answered yes to these questions, you may be the right candidate for this position.

Be a part of the heart of Detroit!

Visit the Court’s Career Center by clicking here for a detailed job description and to submit an online application.  Only qualified candidates should apply via the online application.

AN EQUAL OPPORTUNITY EMPLOYER

Dated: May 7, 2026

JOB DESCRIPTION

JOB TITLE: Legal Self-Help Liaison

Grant Funded – Part time Position

REPORTS TO: Civil/Landlord Tenant Division Director

JOB SUMMARY:

A Legal Self-Help Liaison (LSHL) will help visitors in the Self-Help Center to handle their own legal problems. The LSHL is a vital partner in ensuring 100% Access to Justice in the 36th District Court of Michigan because they assist people so they can access free online legal self-help resources and trained navigator staff who can answer visitors’ questions without giving legal advice.

PRIMARY RESPONSIBILITIES & DUTIES:

1.  Providing excellent customer service to individuals who are handling their own legal problems. Excellent customer service includes service that is welcoming, kind, respectful, empathetic, and empowering.

2.  Providing visitors guidance on using the self-help computers to complete forms and find resources to aid them in resolving their legal matters before the Court.

3.  Understanding the difference between legal information and legal advice and providing as much assistance to all visitors as possible while staying within the bounds of legal information assistance.

4.  Building relationships with courts, legal services, and other Court staff.

5.  Assist visitors of the Court to engage with the remote navigators, when necessary, via the self-help computers.

6.  Following all existing Court protocols; engaging in regular training sessions related to Self Help Center navigation.

7.  Other duties as assigned.

JOB QUALIFICATIONS:

1.  Candidates should have some familiarity with legal issues and/or court processes; excel at working independently.

2.  High school diploma or equivalent is required. Two (2) years of education beyond high school are preferred.

3.  Two (2) years of progressively more responsible work experience in a court setting or legal profession.

4.  Demonstrate high-level verbal communication and customer service skills. We value analytical and problem-solving skills, as well as a demonstrated commitment to serving low-income individuals and underserved populations through lived or learned experience.

5. The ability to use a computer, navigate the internet, and use common software applications such as Microsoft Office and be comfortable learning new technology interfaces.

6.  Must be able to work quickly and efficiently, even under the pressure of an electronic queue of Court visitors waiting to be served.

7.  Must use discretion when dealing with confidential matters.

8.  Interpersonal skills necessary to effectively communicate with the public and Court personnel in situations requiring tact and patience.

WORKING CONDITIONS:

1.  Normal office environment with little, if any, discomfort due to heat, dust, noise and the like.

 PHYSICAL CHARACTERISTICS:

1.  Strength, dexterity, coordination, and vision to use a keyboard and video display terminal daily. Hearing to communicate with the public and court staff. Dexterity and coordination to handle files and single pieces of paper.  Occasional lifting of objects weighing up to fifteen (15) pounds such as files, stacks of paper, references, and other materials. Moving from place to place within an office. Some reaching for items above and below desk level.

2.  Ability to occasionally sit, walk or stand for long periods of time, perform repetitive movements and work in confined areas.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. They are not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. Determination of equivalent qualifications is within the sole discretion of Management.