Data Privacy & Theft Unit - Clerical Support

For more than 165 years, the Office of the Indiana Attorney General (OAG) has been committed to serving the best interests of the State and all Hoosiers. OAG employees have earned an outstanding reputation for meeting the highest professional standards, providing great service, and demonstrating courageous leadership and commitment to excellence to the people of Indiana. If you share our determination to make Indiana a better place to live and work, we invite you to join over 400 of the very best employees and seek a career with the Office of the Indiana Attorney General.

Responsible for intake of consumer complaints and other notifications submitted to the Data Privacy & Identity Theft Unit and other administrative tasks. Reports to Investigations Manager of Data Privacy & Identity Theft Unit.

Primary Subject Matter of Cases:

• Privacy violations, including HIPAA and Indiana Consumer Data Protection Act
• Data breaches involving personal information
• Telephone privacy issues including robocalling
• Identity theft, fraud, and credit reporting
• Abandoned records
• Age verification for adult websites

• Prioritizes and processes online/mailed/faxed/emailed consumer complaints and other notifications received by the Data Privacy & Identity Theft Unit.
• Determines if consumer complaints and notifications are complete or if additional information or documentation is required.
• Creates, maintains, and archives electronic records in AdvoLogix case management softwarein accordance with office standards.
• Scans, maintains, and archives paper records as needed in accordance with office standards.
• Collaborates with Chief Data Officer as needed on data management processes.
• Serves as a contact person for consumers requesting information regarding their complaint form and for businesses during initial intake processes.
• Performs initial investigatory tasks as needed.
• Maintains calendars for staff as needed.
• Assists staff with printing, copying, and mailing.
• Assists paralegal with attorney support, court filings, and file maintenance as needed.
• Assists staff with IT troubleshooting as appropriate.
• Performs other duties and projects as assigned.

• High school diploma or equivalent.
• Two years general office experience required.
• Strong customer service skills required.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with attorneys and other staff.

• Proficient computer skills required, including but not limited to, Microsoft Word, Outlook, Teams, SharePoint, and case management software.
• Must be able to communicate effectively, both orally and in writing, with all levels of staff and the public.
• Must be able to work on his or her own at times with little supervision.
• Adherence to highest standards of ethical conduct, including need for confidentiality.

The Office of the Indiana Attorney General is an Equal Opportunity Employer.