Social Service Coordinator II

Master of Social Work (MSW) from a CSWE-accredited program; an active LCSW license in good standing; and four (4) or more years of post-MSW supervised clinical experience.

Veterans’ Preference:

Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans’ preference provides for hiring preference on initial appointment only. To see the full Fulton County Veterans’ Preference Policy and Procedure, please click here

Purpose of Classification:

The purpose of this classification is to perform duties related to completing assessments and coordinating resources and services to meet the needs of clients.  Responsibilities include interviewing and assessing the psychological, social, housing, psychosocial, and physical needs of clients; conducting outreach activities; and linking clients with community resources.

Essential Functions: 
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Completes home assessments and interviews: conducts thorough assessment on person(s) currently providing a home or wishing to provide a home for an OCA client(s); examines safety/home environment, sleeping arrangements/furnishings, medical and mental health, substance abuse history; obtains child protective services screening, sex offender registry, criminal records check, and photographs; interviews child to assess their feelings regarding placement or potential placement; explores potential issues that may prevent or disrupt placement; and evaluates safety concerns or obvious signs of abuse or neglect.  

Prepares written reports and obtains collateral information for Child Attorney's and the Court: provides information to assist the Court in arriving at a decision that is in the best interests of the child; obtains and submits photographs, educational records, medical/mental health records, criminal records/probation records, etc.

Provide expert testimony in court hearings regarding child welfare, abuse, and neglect.

Determines the nature of clients' needs and examines which community resource is appropriate to meet the need and provide the most appropriate referral: conducts outreach activities to develop a greater referral and maintain community and social services resource network; locates/hosts seminars and community meetings; evaluates community counseling agencies to determine ability to provide services.

Prepares and maintains clients' data files ensuring that file contents and case documentation meet established ethical and legal standards.

Supervises Social Work Interns: coordinates/confers with University/social work program in provision of supervision for students with a qualified LCSW; assists in orienting students to agency policies and procedures, and provides access to equipment and records as necessary for teaching purposes; evaluates students' learning and performance; provides opportunities to participate in social histories, home evaluations, progress notes, and other appropriate documentation.
 
Provides ongoing assessment of clients' needs and reviews progress towards achieving objectives: provides counseling service to clients, their families and/or caregivers; and provides crisis intervention immediately if needed.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including referrals; academic records, health records, mental health evaluations, social service request forms, court orders, reviews, completes, processes, forwards or retains as appropriate.

Prepares or completes various forms, reports, correspondence, and other documentation, including client intake forms, statistical reports, mileage reports, and requisition forms; compiles data for further processing or for use in preparation of department reports; maintains clients' data files ensuring that file contents and case documentation meet established ethical and legal standards; and maintains computerized and/or hardcopy records.

Represents department in meetings, hearings, and presentations and serves on committees as required.

 
Additional Functions:
Performs other related duties as required.

For Applicants With Prior Military Service:  
We strongly encourage veterans, prior military and transitioning service members to apply. Many of the competencies and transferable skills developed through military service directly support success in this role, including:

• Leadership Under Pressure— Experience leading teams in high-stress environments, exercising sound judgment, and upholding strict standards directly translates to guiding clients and staff through crises and making ethical, well-informed decisions in social services.
• Operational Planning & Execution— Military experience in mission planning, coordinating personnel and resources, and maintaining accurate reports directly translates to developing service plans, coordinating community services and partner agencies, and producing precise case notes and client records.
• Adaptability & Rapid Problem-Solving— Skill in evaluating changing conditions, improvising solutions in limited-resource environments, and analyzing complex situations translates directly to real-time client assessment, creative problem solving, and effective case management and crisis response.
• Team Cohesion & Communication— Experience working in diverse units, engaging with people from varied backgrounds, and communicating clearly under pressure directly supports effective collaboration with multidisciplinary social service teams, accurate client updates, interagency coordination, and high-quality documentation.
• Safety & Risk Awareness— Demonstrated ability to recognize safety risks and abuse indicators, maintain strong situational awareness during field work, respond effectively to emergencies, and follow established safety protocols to ensure compliance with county standards.

Performance Aptitudes:

Data Utilization: Requires the ability to coordinate, manage, and/or correlate data.  Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.

Human Interaction: Requires the ability to work with others to coordinate the more complex programs and more complex problems associated with the responsibilities of the job. Often represents the department and/or organization when dealing with others.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.